Bug 58643

Did you install any LO specific extensions?
Did you try to rename your LO directory profile? (see https://wiki.documentfoundation.org/UserProfile)

If you still reproduce this, could you retrieve some extra information (see https://wiki.documentfoundation.org/BugReport#How_to_get_debug_information_.28on_Mac_OS_X.29)?

I've not installed any extensions or changed my directory profile. I'm currently unable to reproduce. If it happens again I will provide debug info.

dgaschk: thank you for your feedback.
Put it as WFM.
Don't hesitate to reopen this tracker if you reproduce this.

Created attachment 72003 [details]
crash report

I found several of these in the Console app under User Diagnostic Reports. Please see attached.

dgaschk: could you tell which accessibility applications do you use?

Roman/Alex: put you on cc because I know too few things about MacOs. You may have some good ideas about this one.

Created attachment 72010 [details]
new report

(In reply to comment #6)
> dgaschk: could you tell which accessibility applications do you use?
> 
> Roman/Alex: put you on cc because I know too few things about MacOs. You may
> have some good ideas about this one.

I'm not sure what you mean by "accessibility applications". Please provide an example.

Created attachment 72012 [details]
and again

Hi,
What Julien means is that you probably have Assistive Technologies enabled,  e.g. Voiceover, or an app that uses them, such as Zoom/Cinch or something similar. Your first trace certainly seems to indicate that, in which case it is a duplicate of one we already know about. 


Alex

dgaschk: I finally found the meta tracker.
Could you take a look to this link? (put in see also)
https://bugs.freedesktop.org/show_bug.cgi?id=55571

(In reply to comment #10)
> What Julien means is that you probably have Assistive Technologies enabled, 
> e.g. Voiceover, or an app that uses them, such as Zoom/Cinch or something
> similar. Your first trace certainly seems to indicate that, in which case it
> is a duplicate of one we already know about. 

Here is my complete standard “questionnaire” for such issues:
-------------------------------------------------------------------------------

1) Do you have any accesibility features enabled? Apple’s accessibility
features like “VoiceOver” or “Enable access for assistive devices”, which get
enabled in “System Preferences > Universal Access”, are known to cause many crashes and freezes in LibreOffice. So please try to disable any accesibility features, then check if the problem is still reproducible.

2) Do you have installed any window management/user interface utilities/apps/control panels/extensions for Mac OS X like 
   * AquaSnap                * BetterSnapTool
   * BetterTouchTool         * Breeze
   * Cinch                   * Divvy
   * DoublePane              * Flexiglass
   * HyperDock               * iSnap
   * Moom                    * RightZoom
   * ShiftIt                 * SizeUp
   * SizeWell                * Spectacle
   * Stay                    * TileWindows
   * WindowTidy            ... or something similar?

And/or do you use any mouse cursor/pointer utility, i.e. some little application or control panel etc. which animates or replaces etc. the mouse curser/pointer, like
   * LazyMouse?

And/or do you use any special software which could be related to accessibility stuff, e.g. a screen reader, screen magnifier, speech recognition software,
a text-to-speech (dictation) application, or similar?

All these and many similar utilities rely heavily on Mac OS accessibility features and therefore can cause LibreOffice to crash or freeze. So please check if you have installed any utility of this kind and try to disable it
(or to add LibreOffice to the list of excluded applications for the utility,
if there is such a thing).

So please check these possibilities, if any of them helps to make the crash go away, and report the results here.

----------------------------------------------------------------------------

Additional hint:
At least your second and third report (about a hang/freeze) is very similar to the reports attached to bug 57245 and its duplicates. Therefore I *hope* that the present issue is just another instance of the same underlying problem.

This would mean *good news*: bug 57245 is supposed to be fixed now. The fix will appear in LibreOffice 3.6.5 (and 4.0.0, of course), and therefore I hope that the present issue will be fixed in these versions, too.

LibreOffice 3.6.5 will be released about end of January 2013. Until then, I can only ask you to be patient or, better, to find out which accessibility-related setting or utility (see my “questionnaire” above) causes the crash, and to disable this setting or utility.

Roman: is your questionnaire available somewhere? (a TDF/LO wiki or something) It could be really very useful to help on MacOs specific bugs.
(Meanwhile, I'll copy paste it on my notes :-))

(In reply to comment #12)
> At least your second and third report (about a hang/freeze) is very similar
> to the reports attached to bug 57245 and its duplicates. Therefore I *hope*
> that the present issue is just another instance of the same underlying
> problem.
> 
> This would mean *good news*: bug 57245 is supposed to be fixed now ...

Correction: I meant to write "bug 56937" in both places (bug 57245 is just a duplicate of bug 56937 itself).


(In reply to comment #13)
> Roman: is your questionnaire available somewhere? (a TDF/LO wiki or
> something) It could be really very useful to help on MacOs specific bugs.

No, I just copy/paste it myself. But your idea is good: maybe we should create a little wiki page for it, which we can just link from all such bug reports, and can edit/improve if new facts appear (e.g. utilities which trigger such bugs), or to make the text easier to understand ...

Please answer questions from comment 12.

dgaschk: Also, you can try the brand new LO version 4.0.3 (with a brand new LO profile, see https://wiki.documentfoundation.org/UserProfile)

No feedback for over 7 months. Setting to INVALID.

If you still experience crashes with LO 4.2.0.1 please re-open: http://www.libreoffice.org/download/pre-releases/