Bug 62526

do you still experience this issue with LibO 4.0.4?

I've upgraded LibreOffice to 4.04 and upgraded the Kodak Hero 5.1 printer driver, problem persists.

mmmhhh... did you ever printed documents with previous LibO versions on that printer?

Yes, I have printed to that printer from previous versions of Libreoffice

try downloading the portable version of LibO 4.0.4 from this link:
http://www.winpenpack.com/main/download.php?view.1354

then try to print a document from it using your printer.

if the portable version works it means that there's something corrupted in your user profile

Also you might want to test with the latest LO pre-release: http://www.libreoffice.org/download/pre-releases/ How does LO 4.1.0.3 behave?

Do I understand correctly that you can print form other software? Could you send a screenshot of that you are seeing after you hit "print"?

Hi
Yes, I can print from other software such as LR5, web pages, notepad, etc. Difficult to send you a screen show of what happens when I try to print from LO as the job goes in and out of the print queue so fast that I can't grab the screen show.
I'll try the pre release version of LO and let you know what happens.
Cheers
Wendy

In reply to the comment about trying with a portable version of LO, I've tried that and same result - document goes in and out of the print queue in a flash but never makes it to the printer.

Tried LO pre-release, same result, in and out of print queue but nothing at printer

Just a thought, if I export the document as a pdf I can then print the pdf.

have you tried changing the printer? does it still refuse printing?

N, I haven't tried changing the printer, it's the only one I have

Hi Wendy, perhaps you could print to PDF from LO? (using PDF printer, not Export to PDF)

I suspect that there's something wrong with her printer (Wendy are you a girl right?), maybe corrupted drivers... Nobody here has ever experienced such printing troubles with any LibO versions.

Yes, I can do that by printing to the 3rd party software Nitro reader 3.5.2.10
Is that what you meant?

(In reply to comment #4)
> Yes, I have printed to that printer from previous versions of Libreoffice

do you remember which one was the last working LibO version?

If yes, download the corresponding portable version from this page:
http://sourceforge.net/projects/winpenpack/files/X-LibreOffice/releases/ 

then try printing and tell us if the issue is still there

I can't remember which version of LO allowed me to print but I'll uninstall it and try a few versions back and report.

Seems like LO can't communicate with the printer driver. Perhaps you could also try reverting to some old printer driver.

I've just saw that Win7 also not having built-in Kodak printer driver, so it really depends on driver provided by manufacturer (Kodak).

I've just installed Open Office and get the same problem with it. Does this help or not?

it reinforces the idea that there's something wrong with your printer.

try this: open a simple .txt file in LibO and print it...
I want to understand that the printing failure is format specific or application specific.

Response to Tommy27 that I attempt to print a simple text file: opened a readme.txt file and sent it to the printer, result: in/out of the printer queue without bothering the printer.

so it did not print anything neither...

at this point the last tests you can do are:

1- ask a friend to borrow you a different printer and see what happens
2- bring you PC (I hope it's a laptop or a light desktop) to a friend's home and thy using his/her printer and see what happens
3- ask a friend with a laptop to visit you and try printing something on LibO using your Kodak printer and see what happens

Will do and report back, thanks for all your help Tommy27 and others.

any news Wendy, did you finally print anything with LibO?

Hi Tommy
Sorry I haven't got back to the post. No I have had no further luck with printing. I've become so accustomed to it that I now automatically export as a pdf and then print that. Problem seems so weird but there we are.
I didn't manage to borrow a printer.
Thanks for all your help and suggestions.
Wendy

Dear Bug Submitter,

Please read the entire message before proceeding.

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO

Apologies for not updating sooner. Problem now resolved following installation of latest version of both Libreoffice and Kodak printer drivers.
Thank you to everyone who made suggestions on how to resolve the problem.