Bug 68044

Summary: This presentation always crashes LibreOffice Impress when press F5 for presenting
Product: LibreOffice Reporter: kivi <kiv>
Component: ImpressAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: major CC: barta, caolan.mcnamara, jbfaure, karsten.henning, thb
Priority: medium    
Version: 4.1.0.4 release   
Hardware: x86 (IA32)   
OS: Linux (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: A presentation file

Description kivi 2013-08-13 09:21:45 UTC
Created attachment 84000 [details]
A presentation file

The attached presentation always crashes LibreOffice Impress when user is pressing F5 to start the presentation.

The message I get is some thing like "The software LibreOffice (soffice.bin) get fatal error and it is the reason for error signal 11 (SIGSEGV)"
Comment 1 Thorsten Behrens (allotropia) 2013-08-13 10:21:49 UTC
Works on a recent master build. Can you attach a backtrace, howto is here please: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace ?
Comment 2 retired 2013-08-13 14:31:03 UTC
Opens fine on OS X 10.8.4 and Ubuntu 13.04 with LO 4.1.0.4 so worksforme.
Comment 3 tommy27 2013-08-20 12:59:22 UTC
work for me using 4.1.0.4 on Win7 64bit.

@Krasimir Ivanov
which Linux version do you use?
Comment 4 kivi 2013-08-20 14:51:34 UTC
I am using the version of Libre Office I had downloaded from The Document Foundation site (the site of LibreOffice.org)

I am not using the SUSE version of Libre Office because with my Databases it makes unacceptable the design of reports from the Report Builder 1.2.3.
This is another bug, but I feel it too difficult to explain it so I never reported it to SUSE. I just found out that this bug is missing when I use the Libre Office downloaded from the site of Libre Office and just start tu use them.

Before to install the Libre Office version from 
http://www.libreoffice.org/download I had deinstalled the LibreOffice - the default version of OpenSUSE 12.3

Unfortunately I can't make debug as I am using the LibreOffice as my production office package. Next days I will try to make debug in the next days
Comment 5 Jean-Baptiste Faure 2013-09-14 14:10:29 UTC
Perhaps the same crash as bug 67908 ? No crash for me with LO 4.1.3.0.0+ under Ubuntu 13.04 x86-64.

@Krasimir Ivanov: I suggest you to try 2 things:

1/ remove transitions from the presentation and try the slideshow

2/ If 1/ works, you may want to try with the first RC of LO 4.1.2 in which the fix for bug 67908 is available

Best regards. JBF
Comment 6 Roger 2013-09-23 13:42:34 UTC
I have the same problem since installing some Xorg updates this morning. Running Impress and pressing F5 now crashes Libre Office. 

dmesg | grep error:
soffice.bin[26143]: segfault at 32e167398 ip 00007f1dd124f7d7 sp 00007fffc1bf29d0 error 4 in libGL.so.1.2.0[7f1dd1235000+7b000]

I am running Mageia 3, 64b before this morning's update it was fine.

dmesg | grep version:
Linux version 3.8.13.4-desktop-1.mga3 (iurt@jonund.mageia.org) (gcc version 4.7.2 (GCC) ) #1 SMP Thu Jul 4 13:56:21 UTC 2013

Hardware: Toshiba Portege Z930-14D  single-booted with Mageia 3. Intel's embedded graphics.

dmesg | grep graphics:
[    1.337290] [drm] Memory usable by graphics device = 2048M

lspci | grep Graphics:
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
Comment 7 Roger 2013-09-23 13:52:51 UTC
cont'd from above: Libre Office Version: 4.1.1.2
Comment 8 poky 2013-09-23 19:50:54 UTC
I have the same problem. Running Impress and pressing F5 now crashes Libre Office. Debian Sqeeze 32 bit. 

dmesg | grep error:

[96555.423869] soffice.bin[13295]: segfault at 69b0928 ip a7b72e02 sp bfe98000 error 4 in libGL.so.1.2[a7b5d000+5a000]
[96871.047423] soffice.bin[13398]: segfault at e8407d18 ip a83b9e02 sp bff11100 error 5 in libGL.so.1.2[a83a4000+5a000]
[97074.025599] soffice.bin[14513]: segfault at d595fb38 ip a864de02 sp bff48000 error 5 in libGL.so.1.2[a8638000+5a000]
[97149.648613] soffice.bin[14657]: segfault at d0285710 ip ad1e2e02 sp bfbf06f0 error 5 in libGL.so.1.2[ad1cd000+5a000]
[97199.126360] soffice.bin[15135]: segfault at ac ip a8098d75 sp bf84a8f0 error 4 in libGL.so.1.2[a8080000+5a000]
[106263.649420] nautilus[2235]: segfault at 1c ip 080a9d09 sp bfd4bd30 error 4 in nautilus[8048000+197000]
[112333.452659] soffice.bin[19597]: segfault at ac ip a7bb3d75 sp bfdbf550 error 4 in libGL.so.1.2[a7b9b000+5a000]

Hardware:
notebook HP2530p
Mobile Intel Graphics Media Accelerator 4500MHD

Xorg:
libgl1-mesa-dri-7.7.1-6
Comment 9 tommy27 2013-09-23 20:18:06 UTC
@poky
please don't change version number. it should indicate the earliest version the bug has been reported, not the latest.

I'm also reverting status from ASSIGNED to NEW.
you should mark status to ASSIGNED only if you are a developer and you decide to fix this bug.
Comment 10 Roger 2013-09-26 13:01:54 UTC
Apologies but this is no longer a problem for me. Whether it was this morning's two updates that did the trick (tiff libraries?) I don't know. But "F5" no longer crashes LO Impress. All is working perfectly.
Comment 11 tommy27 2013-09-26 13:36:22 UTC
@Roger
nice to hear that

@Krasimir  @poky
do you guys still experience the bug? if not we could mark it as RESOLVED WORKSFORME
Comment 12 kivi 2013-09-26 13:47:48 UTC
Unfortunately I still have same problem.
The LibreOffice crashes immediately after pressing F5
Now I am using LibreOffice Version: 4.1.1.2
Build ID: 7e4286b58adc75a14f6d83f53a03b6c11fa2903
Comment 13 Caolán McNamara 2013-11-05 13:34:17 UTC
caolanm->kiv:

I suspect a crash due to some opengl driver problem, so...

can I get 
a) /var/log/Xorg.0.log attached to this bug
b) the output of...
gdb --args /opt/libreoffice/program/soffice.bin "BG Ideas.ppt"
(gdb) run
...get it to crash and switch back to the terminal
(gdb) bt
and attach the output of bt here

I suspect this might be the same as https://bugzilla.redhat.com/show_bug.cgi?id=1008089
Comment 14 Karsten Henning 2013-11-05 14:02:16 UTC
I can't reproduce the problem again. It works fine with Version 4.0.6.2 and 4.1.3.2.
Comment 15 tommy27 2013-11-05 20:27:35 UTC
@Krasimir
what about you?
Comment 16 kivi 2013-11-06 08:08:37 UTC
Dear all, I am sorry for answering little bit late.
Now I use the Libre Office 4.1.3.2 
Build ID: 70feb7d99726f064edab4605a8ab840c50ec57a downloaded from The Document Foundation site.

I have tested again the same file and it works well with this (my current) installation.4.1.3.2
It looks very strange for me as I did not change any special thing in my computer.

Till now I just keep updating the SUSE with the official offered update packages, and additionally only had update the past version of Libre Office with Libre Office 4.1.3.2
May be some package from the SUSE updates or in the new version of Libre Office do the trick to solve the problem?
Any way for me the problem is solved but I do not know how exactly it get solved.
Comment 17 Caolán McNamara 2013-11-06 12:11:14 UTC
I very strongly suspect that this is a driver crash which might have been fixed in the distro since the original report