| Summary: | Install Failure (persistent over 2 days) | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Kevin Norman <kevinanorman> |
| Component: | Installation | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED NOTOURBUG | ||
| Severity: | normal | CC: | kevinanorman, momonasmon |
| Priority: | medium | ||
| Version: | 4.2.0.4 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
| Attachments: | Screen capture of fail dialog | ||
Hi, I see that you have 4.1.4 installed, and you're trying to upgrade to 4.2.0, right? Could you please try to remove 4.1.4 manually, and after that run 4.2.0 installation again? Does it work? Attempted to uninstall 4.1.4.2 and got the same Error 1316 as before. Clicked OK and the uninstall rolled back. Left with apparently functional 4.1.4.2 on my machine. Is the problem on my local machine or is it remote? Best Regards Kevin Norman Sunnyvale CA On Sunday, February 2, 2014 9:41 AM, "bugzilla-daemon@freedesktop.org" <bugzilla-daemon@freedesktop.org> wrote: Maxim Monastirsky changed bug 74395 What Removed Added Status UNCONFIRMED NEEDINFO Severity blocker normal Priority highest medium CC momonasmon@gmail.com Ever confirmed 1 Comment # 1 on bug 74395 from Maxim Monastirsky Hi, I see that you have 4.1.4 installed, and you're trying to upgrade to 4.2.0, right? Could you please try to remove 4.1.4 manually, and after that run 4.2.0 installation again? Does it work? ________________________________ You are receiving this mail because: * You are on the CC list for the bug. * You reported the bug. Attempted to uninstall 4.1.4.2 and got the same Error 1316 as before. Clicked OK and the uninstall rolled back. Left with apparently functional 4.1.4.2 on my machine. Is the problem on my local machine or is it remote? Best Regards Kevin Norman Sunnyvale CA On Sunday, February 2, 2014 9:41 AM, "bugzilla-daemon@freedesktop.org" <bugzilla-daemon@freedesktop.org> wrote: Maxim Monastirsky changed bug 74395 What Removed Added Status UNCONFIRMED NEEDINFO Severity blocker normal Priority highest medium CC momonasmon@gmail.com Ever confirmed 1 Comment # 1 on bug 74395 from Maxim Monastirsky Hi, I see that you have 4.1.4 installed, and you're trying to upgrade to 4.2.0, right? Could you please try to remove 4.1.4 manually, and after that run 4.2.0 installation again? Does it work? ________________________________ You are receiving this mail because: * You are on the CC list for the bug. * You reported the bug. (In reply to comment #3) > Attempted to uninstall 4.1.4.2 and got the same Error 1316 as before. OK, what I can suggest now is to download 4.1.4 setup, and run it. There you should have an option to remove 4.1.4. If it won't help, you can also try to copy 4.1.4 msi file to the location referred by the error message. Hope it will solve your problem. > Is the problem on my local machine or is it remote? I'm afraid that it's a problem with your machine, probably a corrupted Windows Installer cache/registry entries. |
Created attachment 93237 [details] Screen capture of fail dialog I cannot complete install of LibreOffice using the LibreOffice Windows, version 4.2.0, English (US). The msi faults as shown in the attachment.