| Summary: | Other: All versions above 4.0.6 do not open in WIndows XP | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | karl.greenaway |
| Component: | LibreOffice | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED WORKSFORME | ||
| Severity: | critical | CC: | serval2412 |
| Priority: | highest | ||
| Version: | 4.1.5.1 rc | ||
| Hardware: | x86 (IA32) | ||
| OS: | Windows (All) | ||
| Whiteboard: | BSA | ||
| Crash report or crash signature: | Regression By: | ||
Windows XP Service Pack 3 installed My system has Java installed (Version 7 Update 51) Did you download LO from https://www.libreoffice.org/download? Did you install any LO specific extensions? Could you rename your LO directory profile and give it a new try? (see https://wiki.documentfoundation.org/UserProfile#Windows) About Java, do you use a 32 bits Java version? LO was downloaded from https://www.libreoffice.org/download My system is 32bit as I assume is Java No LO specific extensions were installed. Regarding the LO profile instructions - I have removed the 4.1 and higher versions and am currently using 4.0.6.2 which is working fine. I take it you want me to remove 4.0. Then install 4.2. if it does not open then rename the LO profile to something random and then try using the program - am I correct? I have checked the current LO profile and it shows two directories one named " 3 " and the other " 4 ". (In reply to comment #4) > LO was downloaded from https://www.libreoffice.org/download > > My system is 32bit as I assume is Java Ok so no problem then. (LO is 32 bits only on Windows for the moment, that's why I had asked) > > No LO specific extensions were installed. Ok > ... > I take it you want me to remove 4.0. Then install 4.2. if it does not open > then rename the LO profile to something random and then try using the > program - am I correct? Yes. At the next launch of LO, since it won't find its directory profile, it'll create a brand new one automatically. > I have checked the current LO profile and it shows two directories one named > " 3 " and the other " 4 ". Yes, it's because you had once LO 3.X.X version. If you don't have any customization or something you can drop the " 3" one. Update - I uninstalled 4.0. I installed 4.2. Install was successful - no error messages LO would not open - no error messages. I removed all folders in the LO profile directory in application data. I rebooted. I tried safe mode - LO opened. I restarted and entered XP normally. LO does not open. I checked the LO profile directory - there are no directories such as " 3 " and " 4 " as I previously described above. Weird indeed, if you tried 4.2.1 (which fixed a similar problem on 4.2.0) Did you install any specific fonts? If yes, could you uninstall them/put them aside for the test and give it a new try? Does it fail for all the LO apps or just for some of them (Calc, Writer, Impress, ...)? Do you have ApacheOpenOffice installed too? (or had you ever installed it?) Anyway, could you try the raw method? - uninstall any LO/Apache OpenOffice - remove LO directory profile (even if you already did it) - remove any LO/Apache OpenOffice remnant directories in program files - clean your Windows registry with a free tool (eg: ccleaner) - install again If you still reproduce the problem, you might try to retrieve some interesting information by following this link: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace Did you install any specific fonts? If yes, could you uninstall them/put them aside for the test and give it a new try? NO Does it fail for all the LO apps or just for some of them (Calc, Writer, Impress, ...)? YES ALL APPS Do you have ApacheOpenOffice installed too? (or had you ever installed it?) NO & NO Anyway, could you try the raw method? ***** WILL NOW WORK THROUGH THIS - uninstall any LO/Apache OpenOffice - remove LO directory profile (even if you already did it) - remove any LO/Apache OpenOffice remnant directories in program files - clean your Windows registry with a free tool (eg: ccleaner) - install again Try to uncheck Options/View/Graphics output options. (In reply to comment #9) > Try to uncheck Options/View/Graphics output options. OK I have tried a repair install - made no difference. I have looked at the LO program directory - I have noticed that there is no "soffice.exe" visible. I am now doing another uninstall and will check for any remnant directories. "Weird indeed, if you tried 4.2.1 (which fixed a similar problem on 4.2.0)" You never answered that. You said you installed 4.2. Which exact version did you try? (In reply to comment #11) > "Weird indeed, if you tried 4.2.1 (which fixed a similar problem on 4.2.0)" > > You never answered that. You said you installed 4.2. Which exact version did > you try? Installed 4.2.1 OK - I have removed 4.2.1, run Wise registry and Drive cleaner. Checked for any remnant directories - none found. I am now installing 4.2.1 again - This time I am loading it to my G Drive rather than my C Drive. Will update you shortly. Many thanks Karl At last - I now have 4.2.1 working Thank you for your assistance. I remain baffled as to what the problem was. Looking at my G Drive there are a lot more directories and files than appeared on the C Drive installation. I am now confused as to why several installations on my C Drive were not including critical files and directories - repeatedly. Any how I am now happy and can use the latest LO - Hurrah. Thanks again. Thank you for your feedback Karl, I put it RESOLVED/WFM. |
Problem description: Upon upgrading to 4.1 and above Libreoffice installs. The desktop icon appears. No error messages are shown. It is reported that Libreoffice has installed successfully. However Libreoffice and its components do not open. No error messages appear. Steps to reproduce: 1. .... Install on Windoqs XP 2. .... Successful installation 3. .... Attempt to run Libreoffice Current behavior: Libreoffice does not open. No error messages appear. Expected behavior: Libreoffice opens Operating System: Windows XP Version: 4.1.5.1 rc