Bug 77010

Summary: Libre writer loses most of document in docx format
Product: LibreOffice Reporter: Hugh Ridsdill-Smith <hugh.ridsdill-smith>
Component: WriterAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED INVALID    
Severity: normal CC: barta
Priority: medium    
Version: unspecified   
Hardware: Other   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description Hugh Ridsdill-Smith 2014-04-03 15:01:20 UTC
Hi, I've just been working for the last 3 days on a 10 page document, been saving  it as a docx. Saved it and 9 of the 10 pages have disappeared. Fortunately I have a pdf too. I also lost 50% of the document earlier in the process, fortunately had printed it. Any suggestions? 
Thanks 
Hugh
Comment 1 sophie 2014-04-03 15:16:12 UTC
*** Bug 77011 has been marked as a duplicate of this bug. ***
Comment 2 tommy27 2014-04-05 18:14:59 UTC
we need a test file where the issue can be sistematically reproduced.
otherwise this bug report is too generic and there's no way a developer may investigate and provide a fix.

set status to NEEDINFO. revert it to REOPEN when you can provide a test case and reproducibility steps.
Comment 3 Hugh Ridsdill-Smith 2014-04-15 11:10:59 UTC
Hi Tommy

 

I have no idea how I can do this although I understand what you are saying from a developers point of view. From a user point of view what happened is a complete nightmare. The programme seems less stable saving in .docx. I'm very happy to talk with someone about this. My details are below. 

 

best wishes

 

Hugh

 

Hugh Ridsdill-Smith

 

07957 118403

Skype: hugh.ridsdill-smith

 

121 Brightfield Road

Lee

London 

SE12 8QG

 

From: bugzilla-daemon@freedesktop.org [mailto:bugzilla-daemon@freedesktop.org] 
Sent: 05 April 2014 19:15
To: hugh.ridsdill-smith@live.co.uk
Subject: [Bug 77010] Libre writer loses most of document in docx format

 

 <mailto:barta@quipo.it> tommy27 changed bug 77010 <https://bugs.freedesktop.org/show_bug.cgi?id=77010>  


What

Removed

Added


Status

UNCONFIRMED 

NEEDINFO 


CC

  

barta@quipo.it <mailto:barta@quipo.it>  


Ever confirmed

  

1 

Comment # 2 <https://bugs.freedesktop.org/show_bug.cgi?id=77010#c2>  on bug 77010 <https://bugs.freedesktop.org/show_bug.cgi?id=77010>  from  <mailto:barta@quipo.it> tommy27 

we need a test file where the issue can be sistematically reproduced.
otherwise this bug report is too generic and there's no way a developer may
investigate and provide a fix.
 
set status to NEEDINFO. revert it to REOPEN when you can provide a test case
and reproducibility steps.
  _____  


You are receiving this mail because: 

*	You reported the bug.
Comment 4 tommy27 2014-04-15 11:14:58 UTC
please do not use your mailer to reply to this.

drop your comments in the web page of this bug report at this link:
https://bugs.freedesktop.org/show_bug.cgi?id=77010

which LibO version where you using?
which Windows version do you run?
Comment 5 Hugh Ridsdill-Smith 2014-04-17 16:09:28 UTC
Hi Tommy

Thnaks for the request for more detail. I have no idea how I can do this although I understand what you are saying from a developers point of view. From a user point of view what happened is a complete nightmare. The programme seems less stable saving in .docx. I'm very happy to talk with someone about this. My details are below. 

best wishes

Hugh

hugh.ridsdill-smith@live.co.uk
Comment 6 QA Administrators 2014-11-02 16:46:22 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 7 QA Administrators 2015-01-02 17:13:21 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO