Bug 87397

Summary:	Autorecovery does not work no unsaved work returns
Product:	LibreOffice	Reporter:	SriJanani <jananikumar2k8>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	blocker	CC:	bfdaoust, ilmari.lauhakangas, jmadero.dev, raal
Priority:	medium
Version:	4.3.4.1 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description SriJanani 2014-12-17 07:46:23 UTC

Hi,

Autorecovery does not work no unsaved work returns.... its very critical and observed that while working on two or more .ods file Libre office crashes and does not recover any unsaved data. 

Steps taken: 

1) Reinstalled Libre office.
2) Set autorecovery option to every 5 mins.
3) Kept under observation.

Observed that the file again crashed today when we tried to recover the file no data/information recovered(last worked).

Windows 7
Version: 4.3.4.1

Regards,
SriJanani

Comment 1 bfdaoust 2014-12-30 02:45:11 UTC

Same thing happened here.

Comment 2 SriJanani 2014-12-30 05:49:36 UTC

:( How do we fix this? Any workarounds to fix the same.

Thank You,

Regards,
SriJanani

Comment 3 raal 2014-12-30 08:05:10 UTC

I can not confirm with LO 4.3.5, win7

Tried following
- set autorecovery to every 1 minute (auto-save file unchecked)
- calc -> new file -> wrote some text
- wait 2 minutes
- killed soffice through task manager
- start LO, recovery dialog
- message "recovery failed", but LO offered save file
- file saved;opened, text is here -> no bug

Comment 4 bfdaoust 2014-12-30 17:14:30 UTC

(In reply to raal from comment #3)
> I can not confirm with LO 4.3.5, win7
> 
> Tried following
> - set autorecovery to every 1 minute (auto-save file unchecked)
> - calc -> new file -> wrote some text
> - wait 2 minutes
> - killed soffice through task manager
> - start LO, recovery dialog
> - message "recovery failed", but LO offered save file
> - file saved;opened, text is here -> no bug

Where would the file be saved? It said that when I tried to recover it and failed, but I can't find it.

Comment 5 raal 2014-12-30 17:46:39 UTC

(In reply to bfdaoust from comment #4)

> Where would the file be saved? It said that when I tried to recover it and
> failed, but I can't find it.
There was dialog where I choosed where to save the file.

Comment 6 Buovjaga 2015-01-08 17:52:36 UTC

(In reply to raal from comment #3)
> I can not confirm with LO 4.3.5, win7
> 
> Tried following
> - set autorecovery to every 1 minute (auto-save file unchecked)
> - calc -> new file -> wrote some text
> - wait 2 minutes
> - killed soffice through task manager
> - start LO, recovery dialog
> - message "recovery failed", but LO offered save file
> - file saved;opened, text is here -> no bug

Same result, had 2 spreadsheets open for good measure.

Win 7 64-bit 4.3.5.2

Comment 7 Joel Madero 2015-01-08 17:53:37 UTC

I really suspect that this is just user error (no offense of course). I cannot reproduce the issue either. I suggest asking on ask.libreoffice.org to find out if another user can direct you on how to use auto-recovery correctly.

As three QA people were unable to confirm with the given steps marking as WORKSFORME.

Tested on:
Ubuntu 14.04 x64
LibreOffice 4.3.5.2 release