Bug 100017 - Libreoffice crashing on linux mint - the whole UI crashes
Summary: Libreoffice crashing on linux mint - the whole UI crashes
Status: CLOSED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.0.3.2 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-05-23 16:51 UTC by anirudhaidc
Modified: 2017-02-16 16:02 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Backtrace file as requested (445 bytes, application/gzip)
2016-05-24 03:48 UTC, anirudhaidc
Details

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Description anirudhaidc 2016-05-23 16:51:12 UTC
Freshly installed Linux Mint 17.3 on new Lenovo G50 AMD A8 laptop. Worked fine for 3 days. Then, when I open a calc document (even a new calc document), whole Linux Mint crashes. It happened with writer also, but stopped after reinstalling Linux Mint.
Comment 1 Julien Nabet 2016-05-23 17:00:54 UTC
You can try to retrieve a backtrace by using this link:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace

Also, you may give a try to last stable version 5.1.3.
Comment 2 anirudhaidc 2016-05-24 03:48:24 UTC
Created attachment 125254 [details]
Backtrace file as requested
Comment 3 anirudhaidc 2016-05-24 03:50:21 UTC
Had tried reinstalling 5.1.3 before reinstalling Linux Mint.
Comment 4 anirudhaidc 2016-05-24 04:29:14 UTC
For what it is worth, here is the information that flashes briefly after the crash and before the login window is seen:
Linux mint rosa anirudha-lenovo-G50-45 tty1
anirudha-lenovo-G50-45 login

Then, this other message flashes:
Restoring resolver state

Thought I should mention this as I found it not mentioned in the backtrace document.
Comment 5 Julien Nabet 2016-05-24 05:15:29 UTC
Badfully, there's no backtrace in the gdb file you attached.

Would there be anything relevant in console logs if you launch LO from console?
Comment 6 Aron Budea 2016-06-02 01:56:57 UTC
Someone was experiencing a system crash with Linux Mint recently (bug 100076).

I made these suggestions, they're worth a try:
"Is this option checked? Tools -> Options -> LibreOffice -> View -> Use OpenGL for all rendering
If so, try if the crash happens when it's unchecked. If that doesn't help, uncheck Use hardware acceleration.

It might also be worth giving the current, 5.1.3.2 version a try.
Here are the steps to install it separately from your existing version: https://wiki.documentfoundation.org/Installing_in_parallel/Linux

Basically both of these suggestions are to check whether OpenGL acceleration has anything to do with the crash."

However, as it was reported back, in their system "Use OpenGL for all rendering" was unchecked, and actually checking it solved the issue.
Comment 7 anirudhaidc 2016-06-18 03:40:34 UTC
Brilliant. 
Checking both
Tools -> Options -> LibreOffice -> View -> Use OpenGL for all rendeandring 
AND 
Tools -> Options -> LibreOffice -> View -> Force OpenGL even if Blacklisted worked for me. Welcome back LinuxMint. Don't feel so good about using blacklisted stuff. Hopefully, it is only technical, and not legal blacklisting. The linux community should find better names. But still, nice to be back. Will report any errors if I face them - should face them right, given the blacklisting. (Sorry for the delay - had switched to windows to get some work done).

Anirudha
Comment 8 Aron Budea 2016-06-18 12:27:26 UTC
I'm not sure how blacklisting works in Linux, but in Windows it's purely technical based on vendors, models and driver versions that exhibited issues that didn't seem to be caused by LibreOffice. It's not exact science.

However, it would be very helpful if you could check whether the most recent 5.1.3.2 release still crashes with the default settings. If it did, that would be an indicator that this issue needs further attention.