Bug 100339 - FILEOPEN: "SEH exception : ACCESS VIOLATION" error loading specific .ods
Summary: FILEOPEN: "SEH exception : ACCESS VIOLATION" error loading specific .ods
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.1.2.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-06-12 09:40 UTC by Michel AUTEM
Modified: 2017-07-06 08:54 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


Attachments
"Unknown SEH exception" in Calc (10.39 KB, image/png)
2016-06-12 21:58 UTC, Michel AUTEM
Details
My problematic document in Calc 5.1 (22.21 KB, application/vnd.oasis.opendocument.spreadsheet)
2016-06-13 09:29 UTC, Michel AUTEM
Details

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Description Michel AUTEM 2016-06-12 09:40:06 UTC
LibreOffice Version: 5.1.2.2 (x64) Build ID: d3bf12ecb743fc0d20e0be0c58ca359301eb705f

When I try to open one (important ..) calc file, and not the others, LibreOffice try first to repair the file (closed without any problem the last time and perfectly OK on my laptop) and then it refuses to open it and sends me the error message : "SEH exception : ACCESS VIOLATION".

The files works fine in my other computer and in the same computer but in Linux environnement running OLDER VERSIONS (4.XX) of LibreOffice
Comment 1 Buovjaga 2016-06-12 15:15:40 UTC
Could you try with a fresh master build: http://dev-builds.libreoffice.org/daily/master/Win-x86_64@62-TDF/current/
It does not require uninstalling your stable build.
Comment 2 Michel AUTEM 2016-06-12 21:58:42 UTC
Created attachment 125623 [details]
"Unknown SEH exception" in Calc
Comment 3 Joel Madero 2016-06-13 00:22:39 UTC
We need the document. Marking as NEEDINFO - nothing we can do if you can't provide it. You can try to purge it of confidential info and then attach it.

Mark as UNCONFIRMED once you attach the document.

Thanks
Comment 4 Michel AUTEM 2016-06-13 09:29:29 UTC
Created attachment 125635 [details]
My problematic document in Calc 5.1

Hi LibreOffice,

Here is my document, problematic in Calc 5.1/ MSWindows 10 (not problematic at all in my other computers : Calc 4.3.xx / MSWindows 7 or Linux).

Nothing confidential in it ..

Regards,
Comment 5 Buovjaga 2016-06-13 10:03:25 UTC
(In reply to Michel AUTEM from comment #4)
> Created attachment 125635 [details]
> My problematic document in Calc 5.1
> 
> Hi LibreOffice,
> 
> Here is my document, problematic in Calc 5.1/ MSWindows 10 (not problematic
> at all in my other computers : Calc 4.3.xx / MSWindows 7 or Linux).

No problem here.

You could try with 5.1.3 as I noticed you have 5.1.2.

By the way, Tools - Options - OpenCL - Do you have "Allow OpenCL" enabled? What if you disable it?

Win 7 Pro 64-bit, Version: 5.1.3.2 (x64)
Build ID: 644e4637d1d8544fd9f56425bd6cec110e49301b
CPU Threads: 4; OS Version: Windows 6.1; UI Render: default; 
Locale: fi-FI (fi_FI)
Comment 6 raal 2016-06-13 14:38:46 UTC
No repro:  5.1.3.2 (x64) and  5.3.0.0.alpha0+
Build ID: 2712fc0869e5ba3b7a1da41e0ce72431d3b0deee
CPU Threads: 1; OS Version: Windows 6.19; UI Render: default; 
TinderBox: Win-x86@42, Branch:master, Time: 2016-06-02_22:41:55, win10
Comment 7 Michel AUTEM 2016-06-17 10:15:21 UTC
(In reply to raal from comment #6)
> No repro:  5.1.3.2 (x64) and  5.3.0.0.alpha0+
> Build ID: 2712fc0869e5ba3b7a1da41e0ce72431d3b0deee
> CPU Threads: 1; OS Version: Windows 6.19; UI Render: default; 
> TinderBox: Win-x86@42, Branch:master, Time: 2016-06-02_22:41:55, win10

Howdy LibreOffice,

My exact version of LibreOffice is :
Version: 5.1.3.2 (x64)
Build ID: 644e4637d1d8544fd9f56425bd6cec110e49301b

I got exactly the same (bad) result when OpenCL is enabled or disabled. I already tried it as I had googled some discussions about a link between at least certain SEH exceptions and OpenCL in preceeding releases of LibreOffice but in my case there seems to be non link ... 

This file is - for the moment - the only one which bugs realy but I suspect a relation with some font because I got briefly the same symptom in an other file after changing the font of a text block. LibreOffice crashes down with a "SEH exception" message when I mouse-clicked the font change but in this case the file reparation worked and I could re-open my file immediately. The dramatic is that I can't remember the font concerned ..

If you cannot reproduce the bug, I will survive anyway for this time.

Thanks a lot for your responsiveness.    

Regards.
Comment 8 Buovjaga 2016-06-17 13:03:46 UTC
You could try getting a backtrace https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

It might be that it can't catch it, but worth a try, I guess.
Comment 9 tommy27 2016-12-17 12:58:51 UTC
opens fine under Win8.1 x64 using LibO 5.2.3.3
please retest with latest release and tell if issue is still present or not.
status NEEDINFO until then.
Comment 10 Michel AUTEM 2016-12-17 18:07:36 UTC
(In reply to tommy27 from comment #9)
> opens fine under Win8.1 x64 using LibO 5.2.3.3
> please retest with latest release and tell if issue is still present or not.
> status NEEDINFO until then.

At the moment my Linux distrib (Mageia 5) offers only LibreOffice 4.4.7.2. but everything seems to be in order again. I get no problem anymore by opening this file .. Thanks.
Comment 11 Buovjaga 2016-12-17 19:22:26 UTC
(In reply to Michel AUTEM from comment #10)
> At the moment my Linux distrib (Mageia 5) offers only LibreOffice 4.4.7.2.
> but everything seems to be in order again. I get no problem anymore by
> opening this file .. Thanks.

But in your description you said 4.x works ok and 5.1 is bad, so this needs to be tested. You can install TDF's version to Mageia: http://libreoffice.org/download/
https://wiki.documentfoundation.org/Installing_in_parallel/Linux
Comment 12 QA Administrators 2017-06-28 12:36:26 UTC Comment hidden (obsolete)
Comment 13 Timur 2017-07-06 08:54:08 UTC
Document tested in Windows 7 and Windows 10 with LO 5.1 and 5.2 and all seems OK. 
This may have been or is a problem with graphics, Options-View-OpenGL. There are a lot of Intel graphics problems, for example. 
IN addition to parallel LO in Linux, there's also http://tdf.io/siguiexe to easily get and run "parallel" LO in Windows (extract without installation).
Until further info, I'll close as ID.