Bug 100365 - LibreOffice close when try to create a chart
Summary: LibreOffice close when try to create a chart
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Chart (show other bugs)
(earliest affected) release
Hardware: x86 (IA32) Linux (All)
: medium normal
Assignee: Not Assigned
Keywords: haveBacktrace
Depends on:
Blocks: VCL-OpenGL
  Show dependency treegraph
Reported: 2016-06-14 04:03 UTC by alfonso
Modified: 2017-01-26 03:05 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:

gdbtrace.log (14.22 KB, text/x-log)
2016-06-14 20:37 UTC, alfonso
trace libreoffice (28.30 KB, text/x-log)
2016-06-14 21:40 UTC, alfonso

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Description alfonso 2016-06-14 04:03:15 UTC
LibreOffice close when try to do a chart. After that recovery document open.
Comment 1 Julien Nabet 2016-06-14 19:04:14 UTC
For the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#GNU.2FLinux)?

If you can still reproduce this, could you retrieve a backtrace? (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace)
Comment 2 alfonso 2016-06-14 19:38:04 UTC
GNU gdb (Debian 7.7.1+dfsg-5) 7.7.1
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Reading symbols from /usr/lib/libreoffice/program/soffice.bin...(no debugging symbols found)...done.
log will be saved as gdbtrace.log, this will take some time, patience...

(soffice:21935): Gdk-WARNING **: gdk_window_set_icon_list: icons too large

(soffice:21935): Gdk-WARNING **: gdk_window_set_icon_list: icons too large
Gen6+ requires Kernel 3.6 or later.
soffice.bin: ../../../../src/mesa/main/context.c:1541: handle_first_current: Assertion `ctx->Version > 0' failed.
Comment 3 Julien Nabet 2016-06-14 20:21:16 UTC
Could you attach gdbtrace.log by using this link https://bugs.documentfoundation.org/attachment.cgi?bugid=100365&action=enter ?
Comment 4 alfonso 2016-06-14 20:37:06 UTC
Created attachment 125653 [details]

Bug when try to create a Chart
Comment 5 Julien Nabet 2016-06-14 21:06:20 UTC
Could you try this:
- Menu Tools/Options/View:
uncheck Use hardware acceleration.

If you still reproduce this, uncheck too "Use anti-aliasing".
Comment 6 alfonso 2016-06-14 21:40:39 UTC
Created attachment 125655 [details]
trace libreoffice

After uncheck both options "Use hardware acceleration" and "Use anti-aliasing" libreoffice still close unexpectedly
Comment 7 Julien Nabet 2016-06-15 05:11:50 UTC
Thank you for your feedback, last thing to try:
Menu Tools/Options/OpenCL: uncheck both options (Allow Use of Soft interpreter, Allow use of OpenCL)
Like OpenGL test, I think you must restart LO to give a try.

After this, I must recognize I'm stuck.
Comment 8 alfonso 2016-06-16 12:43:08 UTC
After uncheck both options (Allow Use of Soft interpreter,
Allow use of OpenCL) no solution. Still LO close unexpectly.

As last resort, i will uninstall and install LO again.
Comment 9 alfonso 2016-06-16 14:09:17 UTC
I just remove LO and download last version LibreOffice_5.0.6.3_Linux_x86_deb. Then run LO again and try to make a chart. Result: Fail Again.
Comment 10 Julien Nabet 2016-06-16 19:07:42 UTC
Since I don't have more questions, I'll put it back to UNCONFIRMED.
Comment 11 Aron Budea 2016-06-17 04:16:07 UTC
I can't say I'm familiar with this, but if hardware acceleration is turned off in settings, why are there still GL calls in the second trace?
Comment 12 Buovjaga 2016-06-17 18:35:32 UTC
What is it that you are trying to create a chart from? Can you share the document?
Comment 13 alfonso 2016-06-20 13:40:41 UTC
(In reply to Buovjaga from comment #12)
> What is it that you are trying to create a chart from? Can you share the
> document?

I only have 2 rows, for examble:

row1    |   row2
1           22
2           27
3           56
4           66
5           22

I made another test, if i clic on chart button, only doing that my LO close unexpected.
Comment 14 Rpnpif 2016-08-04 09:23:28 UTC
Comment on attachment 125655 [details]
trace libreoffice

Comment 15 Julien Nabet 2016-08-04 09:58:08 UTC
(In reply to Rpnpif from comment #14)
> Comment on attachment 125655 [details]
> trace libreoffice
> Typo

Noticing OpenGL part in your bt, could you disable OpenGL (in Menu Tools/Options) and give a new try for the test?
Comment 16 Aron Budea 2016-08-07 16:09:03 UTC
Please try with LibreOffice or (other reports indicate a very similar issue is fixed in
Comment 17 Buovjaga 2016-08-07 16:19:27 UTC
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED DUPLICATE of bug 94209, if the problem went away.
Comment 18 Aron Budea 2017-01-26 03:05:10 UTC
No update, closing due to lack of information.
Let's hope an update fixed the crash.