Libreoffice causes a BSOD upon loading of a document (spreadsheet). I get a BSOD which says "Page_Fault_in_nonpaged_area" (nvlddmkm.sys) This only happens upon using or opening libreoffice, moreover with a spreadsheet that contains formulas. It does not happen with any other programs, the drivers are all checked and up to date through various methods, bios is up to date and memory dimms were thoroughly checked for any irregularities. The bug renders LibreOffice useless.
For the test, could you disable OpenCL before opening any file? (Menu tools/Options/LibreOffice/OpenCL/, disable both checkboxes) In your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows), I think you must have these files: Opencl_devices.log Opencl_device.log Could you zip them and attach the zip on the bugtracker by using this link https://bugs.documentfoundation.org/attachment.cgi?bugid=100774&action=enter ?
Hi Julien, I do not have the requested log files in file dir %APPDATA%\libreoffice\4\user of my computer, hence cannot attach them. Best regards,
(In reply to Nicolas from comment #2) > Hi Julien, > > I do not have the requested log files in file dir > %APPDATA%\libreoffice\4\user of my computer, hence cannot attach them. > > Best regards, Ok. So what about disabling OpenCL as suggested in my previous comment, does LO work better?
LO does open the file now. It did introduce a new buggy behaviour. In this spreadsheet with a diagram in it, when editing the diagram LO crashes and conducts 'data-recovery' for the file. When I make a new file, input some data and then want to insert a diagram it does the same, crash and data recovery. Is it related to CL?
If you disabled OpenCL, the new buggy behaviour can't be related to it. You can try to retrieve an useful backtrace by following this link: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace
Cant attach the debugger to the process soffice.bin
Would it be possible you attach an example file so someone may try to reproduce this? (https://bugs.documentfoundation.org/attachment.cgi?bugid=100774&action=enter) Have in mind that any file attached is automatically made public, so remove any confidential/private part from it.
(In reply to Nicolas from comment #4) > LO does open the file now. > > It did introduce a new buggy behaviour. > > In this spreadsheet with a diagram in it, when editing the diagram LO > crashes and conducts 'data-recovery' for the file. > > When I make a new file, input some data and then want to insert a diagram it > does the same, crash and data recovery. > > Is it related to CL? If the original problem went away by disabling OpenCL, then the culprit was a problematic OpenCL driver (not a LibreOffice bug). The next version will be more careful about disabling OpenCL, if the driver is broken. I suggest you create a new bug report with your example file. Closing.
(In reply to Nicolas from comment #4) > LO does open the file now. > > It did introduce a new buggy behaviour. > > In this spreadsheet with a diagram in it, when editing the diagram LO > crashes and conducts 'data-recovery' for the file. > > When I make a new file, input some data and then want to insert a diagram it > does the same, crash and data recovery. Please, have a look at bug 100365 still unconfirmed and confirm it if it describes the same bug as yours. Best regards. JBF