Created attachment 126239 [details] its a document in persian and arabic that causes libreoffice with the error seh exception access violation hi. today i recieved a .doc file. i converted it in to .docx with microsoft office to reduce the size. when i want to open the converted .docx file, libreoffice after 30 or 40 minutes crashes with fatal error Seh exception access violation. my document has more than 2000 pages. i tested it in libreoffice version 5.0.6.3 today and i am not shure about the first and the exact version that this problem occured first. i use windows xp service pack3 and my locale is fa-ir fa_ir thanks so much for solving my previous bug and i appreciate you if solve it in 5.1 branch. i pray for you and i request devine mercy, grace and blessings for you.
Unconfirmed with v5.2.0.2 under ubuntu 16.04 x64. Unconfirmed with v5.1.5.1 under windows 7 x64. Opens very slow, but no SEH exception.
hi. thanks for your help. could you please test it with libreoffice 5.0.6.3 on windows to see the result? and with the previous version to see the first version for occuring this problem?
Created attachment 126240 [details] stack trace of crash while scrolling within large CTL document On Windows 10 Pro 64-bit en-US with an /A admin install of Version: 5.0.6.3 (x64) Build ID: 490fc03b25318460cfc54456516ea2519c11d1aa Locale: en-US (en_US) Note the slow loading as well, never a good thing. But once open, while paging the document I do get a hang at flowfrm.cxx @ 231 But, as 5.0.6 is EOL -- nothing will be done here. Attaching stack trace to compare against 5.1, 5.2 or master if issue should be found there as well.
i realy appreciate you if you solve it in 5.1.5.2 branch. its a very critical bug for me, because all of my documents are in .docx format. and since its a crash, i appreciate if you change it to critical. could you please test it in previous versions before 5.0.6.3? thanks again and God bless you all.
and could you please test it wit the version 5.1.4 and 5.1.5.2? thanks again.
i tested with different versions and recieved different result. i tested with version 4.3.5.2. after 30 minutes, it opened for me properly without crash. in 4.4.6.3 i tested this document. after 30 minutes (if i am correct about its minutes)! it opened for me, but when i wanted to navigate in its pages and read its content, after two minutes, due to an unexpected error, libreoffice crashed and wanted to recover my file. with testing with both version 5.0.6.3 and 5.1.4.2 after 10 or 15 minutes, libreoffice crashed with this error SeH exception access violation. so i think its a regression in 4.4 branch, not 5.0.6.3!
Re-tested with 5.1.4.2 and 5.1.5.1 under windows 10 x64. Still didn't get an seh exception, only slow loading. Could be machine specific. Try this and see if it helps: https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile
i tested with fresh installed version of libreoffice. i removed the profile after uninstallation of libreoffice and then reinstall it. i tried many times, but in 4.4 libreoffice crashed due to an unexpected error, and with 5.0 and 5.1 it crashed seh exception access violation. please change the earliest affected version to 4.4 instead of 5.0.6.3 thank you.
Crash confirmed under Windows 10 x64 with LO v4.4.7.2 x86, v5.0.6.3 x86; v5.1.5.1 x64 and v5.2.0.2 x64 It loads slowly but without crash with v4.3.7.2 x86 It is not probably not related to profiles since the x86 builds are portable (and use independent profiles) Marking as regression since it loads correctly in v4.3.7.2 In my experience LibreOffice is more stable under Windows 7 than under Windows 10 (and under Windows XP because it is being deprecated)
I think this is a duplicate of bug 100813 seeing as its nearly the same document in question. *** This bug has been marked as a duplicate of bug 100813 ***
(In reply to Caolán McNamara from comment #10) > I think this is a duplicate of bug 100813 seeing as its nearly the same > document in question. > > *** This bug has been marked as a duplicate of bug 100813 *** hi pedro. thanks extremely for your help, testing my bugs and confirming them. hi Caolán McNamara thanks extremely for your endeavours to resolve my issues. i think this is a new bug and its different with my previous bug, (bug 100813) these are two different document with different content. i tested with with version 4.4.6.3 and the result was crash after minutes when i opened the document and wanted to navigate in its different pages. could you please test it with version 4.4.0? and if causes crash, its a regression since 4.4.0 branch! for me it opened properly in 4.3.7.2 after 30 minutes without any crash! thanks again for your great job and God bless you all.
(In reply to zahra from comment #11) > (In reply to Caolán McNamara from comment #10) > > I think this is a duplicate of bug 100813 seeing as its nearly the same > > document in question. > > > > *** This bug has been marked as a duplicate of bug 100813 *** ... > i think this is a new bug and its different with my previous bug, (bug > 100813) > these are two different document with different content. Stuart -> Nasrin In this case specifics of the document are probably not an issue. Agree with Caolán--my stack trace here (from 5.0.6.3 build), and Pedro's trace from (5.1.5.1) in bug 100813 point to the same area in code that Caolán has been looking at, and has just patched a second issue on master 2016-07-21. While Timur's trace is as for a newer build of master (2016-07-12) with the initial patch in place so we are waiting for a new build of master with corresponding debug symbols for the second patch, and will check both documents. Caolán has just consolidated them onto the older issue. Normal flow of development. =-ref-= http://opengrok.libreoffice.org/xref/core/sw/source/core/layout/flowfrm.cxx#170
hi. could you please test this document in libreoffice 4.4.0 also? i am sure that i could not open this file with the versions before 4.4.7.2 thanks so much for your efforts to resolve the issues and God bless you all.
hello again. i am sure that i could open this document in libreoffice 4.3 branches without any crash, but i dont remember that in which version since 4.4.0, when i attempted to open this file, libreoffice crashed. i also remember that i could not open this file in 4.4.6.3 also. today i downloaded versions 5.1.6.1 and 5.2.5.1 to test. i return with my feedback when i tested with these two versions that i downloaded today.
hello again. i am sure that i could open this document in libreoffice 4.3 branches without any crash, but i dont remember that in which version since 4.4.0, when i attempted to open this file, libreoffice crashed. i also remember that i could not open this file in 4.4.6.3 also. today i downloaded versions 5.1.6.1 and 5.2.5.1 to test. now i returned with my feedback with the versions that downloaded and tested today. i could open this document with both 5.1.6 and 5.2.5 on windows xp without crash! thanks extremely for resolving this bug, God bless you and i sincerely request his extreme mercy and bounties for you! please test it with other versions of windows to be sure is it completely in all versions of windows?
Apparently this is not a duplicate of #100813. This document crashes LibreOffice 5.3.0.3 under Windows 10.0.14393 (=6.19) Home x64 crashreport.libreoffice.org/stats/crash_details/d2ff8cfc-7e6c-4060-bab2-c363f5636504 but does not crash under Windows 7 (=6.1.7601) Professional SP1 x64 The document in bug #100813 crashes LibreOffice 5.3.0.3 under Windows 7 crashreport.libreoffice.org/stats/crash_details/b1030498-e942-42c0-bc23-ef68b9d688ac but not under Windows 10. Both documents cause LibreOffice 5.3.0.3 to crash under Windows XP (=5.1.2600) Professional SP3 x86 Unfortunately the Crash Report dialog only shows Error.
On Windows 8.1 Ent 64-bit en-US with nVidia GPU Version: 5.3.0.3 (x64) Build ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1 CPU Threads: 8; OS Version: Windows 6.29; UI Render: default; Layout Engine: new; Locale: en-US (en_US); Calc: group STR: Open the .docx test document above (attachment 126239 [details]) The first page eventually renders to screen. But before any cursor or page movement LO crashes/recovers with crashreport offered. =-ref-= Two more crash reports, one with OpenGL rendering enabled: http://crashreport.libreoffice.org/stats/crash_details/2b459362-10a7-4276-85ed-db47b9192777 one with default GDI rendering: http://crashreport.libreoffice.org/stats/crash_details/7face516-6a09-4d16-9020-60fb4360dc36
hi pedro. i sincerely appreciate your help and kindness and pray for you. could you please test it with 5.1.5, 5.1.6 and 5.2.5 in different versions of windows? because as i tested, i could open it with 5.1.6.1 and 5.2.5.1 under windows xp without crash. is it possible that my bug becomes resolved in 5.1.6 and return again in 5.3.0? thanks so much and God bless you.
hello again. could someone please test it for me in other versions of windows with writer 5.1.6 and 5.2.5 to test does it open in newer versions of windows or not? because as i told, i tested this under xp with libreoffice writer 5.1.6.1 and 5.2.5.1 without any crash! i wish that know this in newer versions of windows. and whats the reason that it crashes again with libreoffice 5.3.0.3? is it a regression? thanks so much and God bless you all.
caolanm->V Stuart Foote: I wonder if this is addressed by https://bugs.documentfoundation.org/show_bug.cgi?id=100813#c61 which will be in 5.3.1 i.e. does this crash in a 5.4.0 daily ?
(In reply to Caolán McNamara from comment #20) > caolanm->V Stuart Foote: I wonder if this is addressed by > https://bugs.documentfoundation.org/show_bug.cgi?id=100813#c61 > which will be in 5.3.1 > i.e. does this crash in a 5.4.0 daily ? hi Caolán. i dont know about technical subject and programming for computer unfortunately. but for me, this document works in 5.1.6.1 and 5.2.5.1 under windows xp. i did not test with other versions of windows and i appreciate that test with 5.2.5 and 5.1.6 in newer windows to see the result. i dont think thats duplicate of bug 100813 because i can open this document in 5.1.6 and 5.2.5 without any crash. but the book in bug 100813 when i attempt to open it, immediately when i press enter for openning, cause libreoffice to crash. thanks extremely again for your sincere help and God bless you.
(In reply to Caolán McNamara from comment #20) > caolanm->V Stuart Foote: I wonder if this is addressed by > https://bugs.documentfoundation.org/show_bug.cgi?id=100813#c61 > which will be in 5.3.1 > i.e. does this crash in a 5.4.0 daily ? Have to check the same Windows 8.1 Ent system, but no crash on a Windows 10 Pro 64-bit en-US system with current master build Version: 5.4.0.0.alpha0+ Build ID: 83e059af2203ec0cd15dea08cfa538555ba14bd7 CPU Threads: 8; OS Version: Windows 6.2; UI Render: default; TinderBox: Win-x86@62-merge-TDF, Branch:MASTER, Time: 2017-02-06_23:29:13 Locale: en-US (en_US); Calc: CL Slow to load, 1819 pages, but opens cleanly (with font substitutions) and then pages without issues. Footnotes are intact, both normal references, and table forms (~pg 8, and at ~ pg 106). And also, checking an admin install of the TB62 build of 5.3.1 Version: 5.3.1.0.0+ Build ID: 096baf452992b91ce07a3ade9e7b3c0f4283df39 CPU Threads: 8; OS Version: Windows 6.2; UI Render: GL; Layout Engine: new; TinderBox: Win-x86@62-merge-TDF, Branch:libreoffice-5-3, Time: 2017-01-31_16:30:19 Locale: en-US (en_US); Calc: CL same pagination, and no crash there either. So, I think that the https://cgit.freedesktop.org/libreoffice/core/commit/?id=d7858b0d23f88a3ecec4ed7cc863ee0867086209&h=libreoffice-5-3 patch does correct this for the 5.3 builds when released. Again, I'll double check against the Windows 8.1 system in a bit. Stuart -> Pedro -- could you also check an install of the 5.3.1 build from 2017-01-31 http://dev-builds.libreoffice.org/daily/libreoffice-5-3/Win-x86@62-merge-TDF/2017-01-31_16.30.19/ Stuart -> Nasrin -- same for you if you are up for it, thanks.
(In reply to V Stuart Foote from comment #22) > (In reply to Caolán McNamara from comment #20) ... > > Again, I'll double check against the Windows 8.1 system in a bit. So on the Windows 8.1 Ent 64-bit en-US system used in reporting comment 17, I have no crash with a build with the patch: Version: 5.3.1.0.0+ Build ID: 096baf452992b91ce07a3ade9e7b3c0f4283df39 CPU Threads: 8; OS Version: Windows 6.2; UI Render: GL; Layout Engine: new; TinderBox: Win-x86@62-merge-TDF, Branch:libreoffice-5-3, Time: 2017-01-31_16:30:19 Locale: en-US (en_US); Calc: CL IMHO this can be RESOLVED FIXED, depending on Pedro having a similar result.
(In reply to V Stuart Foote from comment #23) > (In reply to V Stuart Foote from comment #22) > > (In reply to Caolán McNamara from comment #20) > ... > > > > Again, I'll double check against the Windows 8.1 system in a bit. > > So on the Windows 8.1 Ent 64-bit en-US system used in reporting comment 17, > I have no crash with a build with the patch: > Version: 5.3.1.0.0+ > Build ID: 096baf452992b91ce07a3ade9e7b3c0f4283df39 > CPU Threads: 8; OS Version: Windows 6.2; UI Render: GL; Layout Engine: new; > TinderBox: Win-x86@62-merge-TDF, Branch:libreoffice-5-3, Time: > 2017-01-31_16:30:19 > Locale: en-US (en_US); Calc: CL > > IMHO this can be RESOLVED FIXED, depending on Pedro having a similar result. hi stuart. could you please test it for me in different versions of windows to see is it okay? i wish that test it with 5.2.5 and 5.1.6 and give me the result. this book is the most important book which became problematic for me since libreoffice 4.4 if i cant open and use it with libreoffice, i have not for example html format of it to use it with my firefox. so crashing of this book is very critical for me. i sincerely admire all of your work, pray for you and wish sincerely and honestly divine infinite mercy and blessings for you!