101579 – Cannot save files after windows update

Bug 101579 - Cannot save files after windows update

Summary: Cannot save files after windows update

Status:	RESOLVED WORKSFORME

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Writer (show other bugs)
Version: (earliest affected)	5.1.4.2 release
Hardware:	x86-64 (AMD64) Windows (All)

Importance:	medium normal
Assignee:	Not Assigned

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Depends on:
Blocks:

Reported:	2016-08-17 12:53 UTC by Bruce Gale
Modified:	2017-03-29 03:40 UTC (History)
CC List:	3 users (show)

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Description Bruce Gale 2016-08-17 12:53:08 UTC

I have just updated windows 10 on my HP laptop. Since then, I find that I cannot save writer files in odt or word format. If I try to save I get a warning message that the file cannot be saved. Then the entire program hangs. I can only save in rich text format. There is no problem opening dot or word files. 

Before this, Writer was very stable. I had previously set the program to automatically save in word docx format and it had been fine working for months. I am using version 5.1.4.2

Comment 1 Julien Nabet 2016-08-20 14:34:30 UTC

2 things you can try:
1) Upgrade to brand new LO 5.1.5 (or 5.2.0 but have in mind that it's the first version from 5.2 branch)
2) Rename your LO directory profile (see 
https://wiki.documentfoundation.org/UserProfile#Windows)

Comment 2 Buovjaga 2016-09-18 18:37:13 UTC

(In reply to Julien Nabet from comment #1)
> 1) Upgrade to brand new LO 5.1.5 (or 5.2.0 but have in mind that it's the
> first version from 5.2 branch)
> 2) Rename your LO directory profile (see 
> https://wiki.documentfoundation.org/UserProfile#Windows)

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.

Comment 3 QA Administrators 2017-03-28 08:18:09 UTC Comment hidden (obsolete)

Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20170328

Comment 4 Bruce Gale 2017-03-29 01:21:48 UTC

I forgot about this bug report. Sorry! The problem I mentioned resolved itself quite quickly. I am now using later versions of Libre Office with no problems. 

Thank you