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Bug 101584 - Crash in: _imp_load__CryptVerifySignatureW
Summary: Crash in: _imp_load__CryptVerifySignatureW
Status: RESOLVED DUPLICATE of bug 100151
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
5.0.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL: http://crashreport.libreoffice.org/st...
Whiteboard:
Keywords: filter:odp
Depends on:
Blocks:
 
Reported: 2016-08-17 17:47 UTC by slingshot
Modified: 2016-09-23 15:07 UTC (History)
1 user (show)

See Also:
Crash report or crash signature: ["_imp_load__CryptVerifySignatureW"]


Attachments
Note that this is on Terminal Server with profile redirections (72.57 KB, image/png)
2016-08-18 08:19 UTC, slingshot
Details

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Description slingshot 2016-08-17 17:47:19 UTC
This bug was filed from the crash reporting server and is br-364f96c1-41f7-4958-aa83-d4197838f7a9.
=========================================

Start a new document.
Press F5
Go to the end of the presentation
Program crashes.
Comment 1 slingshot 2016-08-17 17:53:02 UTC
Hangs and crashes at the end of presentation:



crashreport.libreoffice.org/stats/crash_details/55dfa090-6c25-4162-8540-1a98e91a4305

crashreport.libreoffice.org/stats/crash_details/2f9b8396-728e-487b-9cf8-5188e9acc41d

---------------------

Problemsignatur:
  Problemhändelsens namn:	APPCRASH
  Programnamn:	soffice.bin
  Programversion:	5.2.0.4
  Programtidsstämpel:	579b35fb
  Namn på felmodul:	sal3.dll
  Modulens version:	5.2.0.4
  Tidsstämpel för felmodul:	579b1d04
  Undantagskod:	c0000005
  Undantagsförskjutning:	0003bb00
  OS-version:	6.1.7601.2.1.0.16.7
  Språkvariant-ID:	1053
  Ytterligare information 1:	0a9e
  Ytterligare information 2:	0a9e372d3b4ad19135b953a78882e789
  Ytterligare information 3:	0a9e
  Ytterligare information 4:	0a9e372d3b4ad19135b953a78882e789


----------------------

Problemsignatur:
  Problemhändelsens namn:	APPCRASH
  Programnamn:	soffice.bin
  Programversion:	5.2.0.4
  Programtidsstämpel:	579b35fb
  Namn på felmodul:	ntdll.dll
  Modulens version:	6.1.7601.23455
  Tidsstämpel för felmodul:	573a5463
  Undantagskod:	c0000005
  Undantagsförskjutning:	000233a2
  OS-version:	6.1.7601.2.1.0.16.7
  Språkvariant-ID:	1053
  Ytterligare information 1:	0a9e
  Ytterligare information 2:	0a9e372d3b4ad19135b953a78882e789
  Ytterligare information 3:	0a9e
  Ytterligare information 4:	0a9e372d3b4ad19135b953a78882e789


-----------------------


Problemsignatur:
  Problemhändelsens namn:	AppHangB1
  Programnamn:	soffice.bin
  Programversion:	5.2.0.4
  Programmets tidsstämpel:	579b35fb
  Signatur för avstannande:	4864
  Typ av avstannande:	0
  OS-version:	6.1.7601.2.1.0.16.7
  Språkvariant-ID:	1053
  Ytterligare signatur 1:	4864115694e8630617f8f3438030d736
  Ytterligare signatur 2:	ff09
  Ytterligare signatur 3:	ff0968c4ef9592bd6eb5a46e3d65622b
  Ytterligare signatur 4:	4864
  Ytterligare signatur 5:	4864115694e8630617f8f3438030d736
  Ytterligare signatur 6:	ff09
  Ytterligare signatur 7:	ff0968c4ef9592bd6eb5a46e3d65622b
Comment 2 slingshot 2016-08-17 17:54:20 UTC
---------------------------
LibreOffice 5.2 - Fatal Error
---------------------------
SEH Exception: ACCESS VIOLATION
---------------------------
OK   
---------------------------


crashreport.libreoffice.org/stats/crash_details/fa3c8d91-1653-4191-8b9a-bcf4f57bab4f
Comment 3 m.a.riosv 2016-08-17 22:06:51 UTC
I can't reproduce.
With:
5.0.6.2
5.1.5.2
5.2.1.1

Please try resetting the user profile, sometimes solves strange issues.
https://wiki.documentfoundation.org/UserProfile
Usually it's enough renaming/deleting the file "user/registrymodifications.xcu",  it affects all the options in Menu/Tools/Options, and the files "user/basic/dialog.xlc" and "scrip.xlc" are overwritten, additionally custom colors in "user/config/standard.soc" are lost.
Comment 4 slingshot 2016-08-18 08:19:54 UTC
Created attachment 126885 [details]
Note that this is on Terminal Server with profile redirections

Note that this is on Terminal Server with profile redirections, see attached picture.

I tried renaming the file user/registrymodifications.xcu to user/registrymodifications.xcu.old but still get errors.

How can I proceed to add information about this case?
Comment 5 m.a.riosv 2016-08-18 23:29:37 UTC
Looks crash report was reported.

Please try disabling OpenGL or Hardware acceleration:
Menu/Tools/LibreOffice/View

Back to unconfirmed, maybe someone is able to reproduce the issue.
Comment 6 slingshot 2016-08-24 16:18:17 UTC
Also note if someone tries to reproduce, this is on Windows server 2008R2 Terminal Servers.

Open GL on off makes no differens.

I cleared my whole roaming profile on terminal server, still no difference
(AppData\Roaming\Libreoffice)
I could se the whole profile was regenerated by the text flashing by in the libreoffice logo on first startup:


The crash report was successfully uploaded.
You can soon find the report at:
crashreport.libreoffice.org/stats/crash_details/c2789bff-d60e-4046-ac47-391a1d3515d0


Problemsignatur:
  Problemhändelsens namn:	APPCRASH
  Programnamn:	soffice.bin
  Programversion:	5.2.0.4
  Programtidsstämpel:	579b35fb
  Namn på felmodul:	sal3.dll
  Modulens version:	5.2.0.4
  Tidsstämpel för felmodul:	579b1d04
  Undantagskod:	c0000005
  Undantagsförskjutning:	0003bb00
  OS-version:	6.1.7601.2.1.0.16.7
  Språkvariant-ID:	1053
  Ytterligare information 1:	0a9e
  Ytterligare information 2:	0a9e372d3b4ad19135b953a78882e789
  Ytterligare information 3:	0a9e
  Ytterligare information 4:	0a9e372d3b4ad19135b953a78882e789
Comment 7 Caolán McNamara 2016-09-23 15:07:56 UTC

*** This bug has been marked as a duplicate of bug 100151 ***