Firefox themes doesn't return search results, and takes 5 minutes to show the error box. If I try to cancel the search, LO freezes. Even when the error box pops up, LO freezes, and I can only close LO by killing the process. I am behind a proxy (with 443 open), and I have used firefox themes before behind the same proxy. I get a - "Neon returned NE_ERROR, http response status code was: 'SSL handshake failed: Connection reset by peer' " and "Neon returned NE_ERROR, http response status code was: 'Could not parse response status line'" error on cmd Tested on Ubuntu 16.04 and 14.04 Version: 5.3.0.0.alpha0+ Build ID: 4a70eac6045c4d3d5773ad0807dcde5a25391836 CPU Threads: 4; OS Version: Linux 4.4; UI Render: default; Locale: en-IN (en_IN); Calc: group and Version: 5.3.0.0.alpha0+ Build ID: 07b25764a4c5479526951c0a0f8fbe4b43f4103e CPU Threads: 8; OS Version: Linux 3.19; UI Render: default; Locale: en-US (en_US.UTF-8); Calc: group
@Susobhan Ghosh can you enable the INFO log level for webdav: SAL_LOG="+INFO.ucb.ucb.webdav" then attach the log you obtain on a Firefox search sequence? Thanks
Reproducible with Version: 5.2.3.0.0+ Build ID: 8c20df32c8278bc4a076cef285db7788627f4c07 Threads CPU : 4; Version de l'OS :Linux 4.4; UI Render : par défaut; Ubuntu_16.04_x86-64 Locale : fr-FR (fr_FR.UTF-8); Calc: single can't try with version 5.2.1. and with Version: 5.3.0.0.alpha0+ Build ID: cea853720a66961ccd36246d67b26af23907de12 Threads CPU : 4; Version de l'OS :Linux 4.4; UI Render : par défaut; Ubuntu_16.04_x86-64 Locale : fr-FR (fr_FR.UTF-8); Calc: group Best regards. JBF
I cannot reproduce with: Version: 5.3.0.0.alpha0+ Build ID: 5b6185d27781d5876d1c6fb18d848a7babdfec88 CPU Threads: 8; OS Version: Linux 3.13; UI Render: default; TinderBox: Linux-rpm_deb-x86_64@70-TDF-dbg, Branch:master, Time: 2016-09-16_23:49:25 Locale: en-US (en_US.UTF-8); Calc: group @Jean-Baptiste: when you have time, can you test with this daily version: <http://dev-builds.libreoffice.org/daily/master/Linux-rpm_deb-x86_64@70-TDF-dbg/> using the following command line: SAL_LOG="-INFO-WARN+WARN.ucb.ucp.webdav+INFO.ucb.ucp.webdav" ./soffice 2>&1 > exec.log& and attach the resulting log here? Thanks.
Sorry, it was a misunderstanding of how to proceed in this personalization dialog from my side: I was believing I had to paste the URL of Firefox themes (https://addons.mozilla.org/fr/firefox/themes/) in the search field. In fact you have only to click on a category button and wait. LO 5.2 does not find anything but it works in the master. That said I got a crash when switching from a category to another. Set back to unconfirmed. Best regards. JBF
Let's set to needinfo until we hear from Susobhan.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170502
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20170531
See also: https://www.libreofficechina.org/thread-1800-1-1.html
Steps to Reproduce: 1. Goto "Tools > Options > Personalization > Own Theme > Select Theme". 2. Click on any of the Categories. --> Showing "Searching, please wait...", without returning anything for two minums. 3. Click "Cancel". --> LibreOffice hangs up. [suokunlong@x230i lo-linux-dbgutil-daily]$ ./opt/program/soffice warn:vcl.gdi:9390:9390:vcl/headless/svpgdi.cxx:239: non default depth bitmap, slow convert, upscale the input (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed warn:ucb.ucp.webdav:9390:9424:ucb/source/ucp/webdav-neon/NeonSession.cxx:1816: Neon returned NE_ERROR, http response status code was: 0 'Could not parse response status line' (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed ^C Set to NEW.
(In reply to Kevin Suo from comment #9) This test is done in Version: 6.1.0.0.alpha0+ Build ID: 715114595e0feec49c4d54cc5eb26f13dccb7968 CPU threads: 4; OS: Linux 4.14; UI render: default; VCL: gtk3; Locale: zh-CN (zh_CN.UTF-8); Calc: group My ip address is 121.101.208.18 in Beijing, China.
This bug is similar with bug 114739, and that one was marked as a duplicate of bug 99837. But they may be different issue. Those two bugs (114739 and 99837) are related to the crash after you select a theme, but this bug is about the hang when you click the categories button (at this moment no theme is shown on the UI).
Please try a more recent build of the master, one that contains the commit fixing bug 114731. Best regards. JBF
Setting as dupe of bug 114731. Please, reopen it if the issue is still reproducible with a build containing the fix in bug 114731 *** This bug has been marked as a duplicate of bug 114731 ***