Bug 102029 - Severe crashcausing bugs last versions LibreOffice (5.1.5 and 5.2)
Summary: Severe crashcausing bugs last versions LibreOffice (5.1.5 and 5.2)
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.1.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: wantBacktrace
Depends on:
Blocks:
 
Reported: 2016-09-09 21:10 UTC by bas_gommans
Modified: 2017-05-02 11:34 UTC (History)
1 user (show)

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Description bas_gommans 2016-09-09 21:10:57 UTC
I tried out both versions of LibreOffice on a PC which had just a clean install of W7. No previous installation of LibreOffice or anything it could conflict with. 
For both versions I tried to open Writer. During the first attempt (no restart) it wouldn't even open and Windows gave an error (without mentioning any cause), for every attempt after that it would crash after immediately after closing it. Windows gave an error report that the program crashed.

I first tried out version 5.2 , after getting these bugs I uninstalled it, I cleaned the register with CCleaner (just to make sure) and I installeed version 5.1.5.
Again the same bugs: during the first start it wouldn't even open, during the second start it would crash after closing. I also uninstalled version 5.1.5.
For the last version (5.1.5.) I tried it again after restarting the computer, just to make sure, no difference. 

While searching for it I noticed that many people have stability problems with these versions of LibreOffice, on their computers it seems (to them, they can't detect any pattern) to crash at random. 
Needless to say that I can't trust the stability of 5.1 and 5.2 for now. I will try out the very first verision of 5 (I expect that one also to crash) and otherwise the most stable version of 4. Too bad. I like the GUI improvements.  

Further Data on my computer: i5-750, 8 GB DDR3 @1300 MHz 9-9-9-12 , HD 7850, plenty of free space on the hard drive. With other words, it isn't my hardware which is to blame, even though it is a bit old by now.
Comment 1 Julien Nabet 2016-09-10 05:32:11 UTC
First, you may clean your LO directory profile (since you first installed 5.2.1)
See https://wiki.documentfoundation.org/UserProfile#Windows

Then, have in mind that LO 64 bits needs Java 64 bits, LO 32 bits needs Java 32 bits.

If it still crashes, it could be interesting to retrieve a backtrace, see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace
Comment 2 QA Administrators 2017-03-28 08:17:52 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2017-05-02 11:34:15 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170502