I have just purchased a new Dell XPS 13 9350 ultrabook (with 256 GB SSD) and installed a fresh Lubuntu 16.04 LTS (AMD64). I use Google Drive for storing all my .odt and .ods documents. Libre Office will start correctly but most of the times will shut down and reboot the system. If other software is used beforehand, then it could happen that LibreOffice works normally. In fact I was able to create and edit several documents. However it is difficult to find a pattern for this strange behaviour. I was unable to find a similar report in the knowledge base. Will appreciate your help. Thank you
Which LO version do you use? Do you use reproduce this if you use local hard disk? Would it be possible you retrieve a backtrace? (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace)
Dear Julien: I followed the instructions of the link you supplied and had to install soffice-common. However, after requesting a backtgrace I get the following errror: Error: Can't find the tool "gdb", --backtrace option will be ignored. The LO version is 5.2.1.2. I have now successfully opened files stored in the machine's SSD and also directly from my Google Drive account. I decided to clear the list of opened files and retested without any problems. Could the installarion of soffice-common be the cure? I'll keep on testing and inform you of the results. Same if the problem reappears. Thank you Héctor
To install gdb, try this: sudo apt-get install gdb Let's put WFM for the moment, don't hesitate to reopen this tracker if you still reproduce the problem.
Created attachment 127565 [details] log file
Created attachment 127566 [details] log file The installation of soffice-common partially resolved the problem and several writer documents could be opened, edited and saved with apparent normality. However, if the main window is opened and a file from the list is not selected immediately, after some time moving the cursor over the window will again blank the screen and reboot the system. I am adding gdbtrace.log as an attachment.
Comment on attachment 127565 [details] log file No stack here
Comment on attachment 127566 [details] log file No stack here too
Ok let's put this one to UNCONFIRMED
let's put it to NEEDINFO
(In reply to Xisco Faulí from comment #9) > let's put it to NEEDINFO Which info do you need?
*** Bug 103732 has been marked as a duplicate of this bug. ***
Could you update to last stable LO version 5.2.2? For the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#GNU.2FLinux) and give a new try? Just to be sure, do you reproduce this with documents on local hard disk? (after having cleaned the menu recent documents)
This is to inform you that upgrading to Version 5.2.3.3 has solved the problem. I purposely delayed providing the information on account of extensive testing to ascertain that the issue indeed disappeared.
Thank you Hector for your feedback. Let's put this one to WFM then.