Bug 102629 - Document exported to PDF is corrupt
Summary: Document exported to PDF is corrupt
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.1.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-09-27 15:48 UTC by Jon 'Smith' Camilleri
Modified: 2017-05-31 10:46 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
source 1 (17.01 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2016-09-28 04:55 UTC, Jon 'Smith' Camilleri
Details
source 2 (119.93 KB, application/pdf)
2016-09-28 04:56 UTC, Jon 'Smith' Camilleri
Details
source 3 - corrupt PDF file (13.80 KB, application/pdf)
2016-09-28 04:57 UTC, Jon 'Smith' Camilleri
Details

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Description Jon 'Smith' Camilleri 2016-09-27 15:48:11 UTC
A file that I originally created with LibreOffice Writer and exported to a PDF using Foxit PDF reader appears to be corrupt using the reader.

Their website is available at https://www.foxitsoftware.com/products/pdf-reader/, they can be contacted at support@foxitsoftware.com.

I reported this to the technical support team of Foxit PDF reader as well, but I do not have copies of the original documents.
Comment 1 Jon 'Smith' Camilleri 2016-09-27 15:49:20 UTC
Il Lunedì 26 Settembre 2016 13:57, lyndi_wu via RT <support@foxitsoftware.com> ha scritto:
 
Dear J. Camilleri,

Sorry for the trouble. I open your pdf file in Foxit and other pdf programs, all get the message that the pdf file is damaged, do you get the error after open in Foxit Reader? If yes,what's detailed operation you did in Foxit? Can you send us the original pdf file for internal test?


Thanks and best regards!
Lyndi
Comment 2 Aron Budea 2016-09-27 22:39:32 UTC
Is there any chance for you to supply a complete reproduction scenario in the future? I'm afraid without the source document even the corrupted PDF wouldn't be useful.
Comment 3 Jon 'Smith' Camilleri 2016-09-28 04:55:24 UTC
Created attachment 127690 [details]
source 1
Comment 4 Jon 'Smith' Camilleri 2016-09-28 04:56:07 UTC
Created attachment 127691 [details]
source 2
Comment 5 Jon 'Smith' Camilleri 2016-09-28 04:57:42 UTC
Created attachment 127692 [details]
source 3 - corrupt PDF file
Comment 6 Aron Budea 2016-09-28 05:31:36 UTC
Thanks for the files! Now my question is, how did you export to PDF exactly? (referring to this piece of sentence: "exported to a PDF using Foxit PDF reader")

Source 2 seems to be a correct PDF export of source 1.
Note that source 3 is actually an ODT file with PDF extension.
Comment 7 Jon 'Smith' Camilleri 2016-09-28 05:55:22 UTC
There are different options for exporting within LibreOffice, one ought to try them out as some are configurable through the operating system, in my case I use a legacy server-based operating system.

I chose the option from the file menu, I would expect anyone who is computer literate to try out the basic options first.
Comment 8 Aron Budea 2016-10-03 06:24:26 UTC
So what was done differently when exporting to 'source 2' compared to 'source 3 - corrupt PDF file'?
Comment 9 QA Administrators 2017-05-02 11:36:43 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2017-05-31 10:46:02 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170531