Bug 102955 - “Base” doesn’t launch
Summary: “Base” doesn’t launch
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Base (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-10-04 13:39 UTC by Ziggy
Modified: 2016-10-06 12:35 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Ziggy 2016-10-04 13:39:34 UTC
User-Agent:       Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:49.0) Gecko/20100101 Firefox/49.0
Build Identifier: LibreOffice 5.1.4.2

After installing “Base” using “Software” version 3.20.1 it doesn’t launch when hitting the “LibreOffice Base” button in the Launcher, although after hitting that button the pointer changes to an hourglass type suggesting that the machine is doing something (perhaps searching for Java which it cannot find, without a warning/error message???). Trying to install “Base” from the command line using “$ sudo apt-get install libreoffice-base” led to no avail.

Reproducible: Always

Steps to Reproduce:
1. Open the Ubuntu Launcher, then “Software” → “Office”→ install “LibreOffice Base”
2. In the Ubuntu Launcher, hit the “LibreOffice Base” button. Alternatively, hit the “Launch” button that is provided on the dialog box shown directly after installation of “Base” through “Software”.
3. Wait until the mouse pointer turns from hourglass type to ‘normal’.
Actual Results:  
None, as far as I can determine. Application does not start.

Expected Results:  
The application should have started.

[Information automatically included from LibreOffice]
Locale: en-US
Module: TextDocument
[Information guessed from browser]
OS: Ubuntu 16.04.1 LTS 64-bit
OS is 64bit: yes


Reset User Profile?No
Comment 1 Alex Thurgood 2016-10-04 14:51:48 UTC
This is an Ubuntu packaging bug, therefore not our bug. Ubuntu doesn't install libreoffice-base by default.

If the Ubuntu Software installer doesn't install it, then that is a problem with Ubuntu, not LibreOffice.

LibreOffice Base requires Java and the corresponding LibreOffice sdbc driver packages. If Ubuntu doesn't install these when you ask it to, that is a distro packaging problem.

@Ziggy : either file a report on the Ubuntu Launchpad (or check to see whether one has already been filed), or completely remove the distro-provided version and install from the TDF download.
Comment 2 Adolfo Jayme Barrientos 2016-10-04 20:16:52 UTC
(In reply to Alex Thurgood from comment #1)
> This is an Ubuntu packaging bug, therefore not our bug. Ubuntu doesn't
> install libreoffice-base by default.

This is irrelevant since the OP has stated that he/she has explicitly installed it.

@Ziggy: Please note that the first window you’ll see after opening Base is a dialog box, a wizard. Perhaps it’s not opening in the foreground, so you’re missing it?
Comment 3 Adolfo Jayme Barrientos 2016-10-04 20:19:19 UTC
Also, a missing Java runtime does not block Base windows from opening — Base will display an alert in that case.
Comment 4 Jean-Baptiste Faure 2016-10-05 05:03:52 UTC
Not sure if Ziggy installed LibreOffice package before installing Base. Not sure if installing "only" LibreOffice Base works. In that case there is a dependency issue in the LibreOffice packaging.

Best regards. JBF
Comment 5 MM 2016-10-05 20:54:26 UTC
(In reply to Jean-Baptiste Faure from comment #4)
> Not sure if Ziggy installed LibreOffice package before installing Base. Not
> sure if installing "only" LibreOffice Base works. In that case there is a
> dependency issue in the LibreOffice packaging.

To make sure under ubuntu you should normally download the whole package, unpack and run 'sudo dpkg -i *.deb'. This could/should fix any problems with dependencies.
Comment 6 Ziggy 2016-10-06 09:27:10 UTC
(In reply to Adolfo Jayme from comment #2)
> (In reply to Alex Thurgood from comment #1)
> > This is an Ubuntu packaging bug, therefore not our bug. Ubuntu doesn't
> > install libreoffice-base by default.
> 
> This is irrelevant since the OP has stated that he/she has explicitly
> installed it.
> 
> @Ziggy: Please note that the first window you’ll see after opening Base is a
> dialog box, a wizard. Perhaps it’s not opening in the foreground, so you’re
> missing it?

Dear Adolfo,

Thanks for your comment and suggestion. In response to your question: to my surprise, yesterday morning, after booting the machine following overnight shutdown, Ubuntu issued a message that “LibreOffice Base is now installed”. When clicking that message (again, i.e. just as after apparent installation of "Base" the day before) a dialog box was issued where I could choose to “Launch” Base. Now, when hitting that button indeed the "dialog box, a wizard" you refer to was issued - as far as I'm aware, that 'wizard' dialog was not issued upon hitting the “Launch” button prior to yesterday morning’s reboot.

Best,

Z.
Comment 7 Ziggy 2016-10-06 09:49:42 UTC
(In reply to Adolfo Jayme from comment #3)
> Also, a missing Java runtime does not block Base windows from opening — Base
> will display an alert in that case.

For your possible information, in my OP I mentioned “Java” as during my initial web search for pointers on how to resolve the “Base” launch problem I noticed various confirmations that an installed JRE would indeed be needed to use Base. However, given the result echoed below this doesn’t seem to (have) be(en) the culprit on my system:
====
[…]-$ java -version
openjdk version "1.8.0_91"
OpenJDK Runtime Environment (build 1.8.0_91-8u91-b14-3ubuntu1~16.04.1-b14)
OpenJDK 64-Bit Server VM (build 25.91-b14, mixed mode)
[…]-$
====

Z.
Comment 8 Ziggy 2016-10-06 09:59:51 UTC
(In reply to Jean-Baptiste Faure from comment #4)
> Not sure if Ziggy installed LibreOffice package before installing Base. Not
> sure if installing "only" LibreOffice Base works. In that case there is a
> dependency issue in the LibreOffice packaging.
> 
> Best regards. JBF

Yes, other LO components “Writer”, “Calc”, “Impress”, “Draw”, and “Math” were installed before I installed “Base”.

Best regards,

Z.
Comment 9 Alex Thurgood 2016-10-06 12:31:56 UTC
So per comment 6, it was an installation problem with the package or package manager, and Base is now working. Closing as WFM
Comment 10 Alex Thurgood 2016-10-06 12:35:19 UTC
FWIW, I have Ubuntu Xenial 16.04 running on 2 different machines, a Toshiba Chromebook 2 (2015) via crouton, and a HTPC machine, both machines have the stock distrib-provided version of LO 5142 and Base launches just fine.