Bug 103426 - New windows10 and libreoffice
Summary: New windows10 and libreoffice
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.2.2.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-10-23 11:37 UTC by rodolfodimuro
Modified: 2017-06-28 12:33 UTC (History)
1 user (show)

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Description rodolfodimuro 2016-10-23 11:37:56 UTC
Hi,

Installed Lire office 5.2.2.2 and used, worked fine.
Windows 10 has automatic update, has remove libreoffice.
Try to install again and had this error warning
"Windows Smart screen can`t be reached right now and is unreachable and can´t help decide if this app is okey".
Continued the download, but in the installation I have error
"The system cannot open the file specified, internal error 2755.110" related to libreoffice 5.2.2.2 SDK installerinformation

Thank you for your support
Regards, Rodolfo
Comment 1 m_a_riosv 2016-10-23 11:59:39 UTC
Maybe this thread on ask can help.

https://ask.libreoffice.org/en/question/64588/internal-error-code-2329-32-cconfigmsi-2e01errbf/
Comment 2 rodolfodimuro 2016-10-23 14:10:43 UTC
Hi Thank you,
uninstall will give the same issue as above
LO 5.2.2.2
Cannot uninstall, or cannot install
thank you
Comment 3 m_a_riosv 2016-10-23 22:13:54 UTC
Sorry, But have you follow the steps on the thread to uninstall:

1.- Download the MSI file for your **current** install not the **new** install.
https://downloadarchive.documentfoundation.org/libreoffice/old/?C=M;O=D

2. Once fully downloaded, right-click on the MSI file and choose 'Uninstall'

3. Let it go to completion, reboot, and now you can install the new version.
Comment 4 rodolfodimuro 2016-10-24 12:29:15 UTC
Hi,
yes I do have followed the procedure
download msi as 5.2.2.2, select uninstall, the procedure start asking are you sure to unistall? yes.. then error message> 
the system cannot open the file or device specified
and with other window Install Error 110.. 
thank you
Regards, Rodolfo
Comment 5 m_a_riosv 2016-10-24 15:14:51 UTC
From this thread

http://www.winhelponline.com/articles/198/1/Internal-Error-2755110-when-installing-the-Windows-Installer-Cleanup-Utility.html

looks as one source of the issue can be a Full temp folder.
Comment 6 rodolfodimuro 2016-10-28 15:55:10 UTC
Hi, have tried several time clean %temp%, restart .. error is still present
Comment 7 MM 2016-11-06 18:59:06 UTC
Why not try to disable smartscreen ? Maybe that helps.

http://winaero.com/blog/how-to-disable-windows-smartscreen-in-windows-10/

As they say there: "If enabled, the Windows SmartScreen filter sends information about every application you download and run to Microsoft’s servers, where that information will be analyzed and compared with their malicious apps database. If Windows get a negative feedback about the app from the server, it will prevent you from running the app."
Comment 8 QA Administrators 2017-05-31 10:50:38 UTC Comment hidden (obsolete)
Comment 9 QA Administrators 2017-06-28 12:33:54 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170628