Bug 104189 - LibreOffice refuses to start
Summary: LibreOffice refuses to start
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.2.3.1 rc
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-11-26 18:18 UTC by iain.net44
Modified: 2016-12-14 08:03 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description iain.net44 2016-11-26 18:18:21 UTC
Description:
Calc won't run when the icon is clicked - error message occurs instead (see below)

Steps to Reproduce:
Try to start calc!


Actual Results:  
The program cannot be started. A general error occurred while accessing your central configuration.
("component context fails to supply service com.sun.star.configuration.ReadWriteAccess of type com.sun.star.configuration.XReadWriteAccess")

Expected Results:
Calc should open


Reproducible: Always

User Profile Reset: None Exists

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Comment 1 tommy27 2016-11-29 13:38:35 UTC
I think is better to uninstall 5.2.3.1rc and install the official 5.2.3.3 final version

if issue persist here are the instructions to reset the user profile
https://wiki.documentfoundation.org/UserProfile

please give feedback.
status NEEDINFO until then.
Comment 2 iain.net44 2016-12-01 19:20:20 UTC
>>I think is better to uninstall 5.2.3.1rc and install the official 5.2.3.3 final version

Done - same error persists

>>if issue persist here are the instructions to reset the user profile
https://wiki.documentfoundation.org/UserProfile

Not possible - no user profile exists in normal location, unknown if it exists elsewhere
Comment 3 Buovjaga 2016-12-02 19:44:05 UTC
(In reply to iain.net44 from comment #2)
> >>I think is better to uninstall 5.2.3.1rc and install the official 5.2.3.3 final version
> 
> Done - same error persists
> 
> >>if issue persist here are the instructions to reset the user profile
> https://wiki.documentfoundation.org/UserProfile
> 
> Not possible - no user profile exists in normal location, unknown if it
> exists elsewhere

Then use you Windows file search functionality. For example, look for some unique folder that exists inside the profile, like autocorr

Back to NEEDINFO
Comment 4 iain.net44 2016-12-03 14:20:09 UTC
I have OpenOffice 3 and 4 user profiles - but no Libreoffice 5.
C:\Users\[name]\AppData\Roaming\OpenOffice\4\User (etc)
This is not exactly helpful
Comment 5 Buovjaga 2016-12-03 14:29:28 UTC
(In reply to iain.net44 from comment #4)
> I have OpenOffice 3 and 4 user profiles - but no Libreoffice 5.
> C:\Users\[name]\AppData\Roaming\OpenOffice\4\User (etc)
> This is not exactly helpful

Ok, if you have ever run LibreOffice successfully, there should be a profile folder for it there (Roaming\LibreOffice). Can you confirm that you can launch the LibreOffice main application?
Comment 6 iain.net44 2016-12-04 17:08:23 UTC
I can confirm that I *can't* run soffice.exe - obtain error message above.
Comment 7 iain.net44 2016-12-14 00:28:45 UTC
Reinstalled Windows - now works