Bug 104308 - Error opening xls files
Summary: Error opening xls files
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.2.3.3 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-12-01 00:14 UTC by kurtz
Modified: 2017-06-28 12:34 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
a xls file sample (5.50 KB, application/x-ole-storage)
2016-12-01 00:15 UTC, kurtz
Details

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Description kurtz 2016-12-01 00:14:46 UTC
Description:
When I try to open a xsl file I obtain always a popup with the same error:
Read-Error. Internal import error.

Steps to Reproduce:
1. Open any xls file with localc or soffice (I attached an example)

Actual Results:  
Popup with: Read-Error. Internal import error.

Expected Results:
Open the file correctly


Reproducible: Always

User Profile Reset: Yes

Additional Info:
SO Sabayon
I obtain this error after an update from version 5.1.4.2 to 5.2.3.3



User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
Comment 1 kurtz 2016-12-01 00:15:41 UTC
Created attachment 129174 [details]
a xls file sample
Comment 2 Aron Budea 2016-12-01 00:55:56 UTC
Not reproduced with 5.2.3.3 / Ubuntu 16.04.

Another interesting observation by the reporter that seemed to be similar to bug 47953, might or might not be related:

[00:33:33] <walter_> I don't know if this can help
[00:33:45] <walter_> but also when I try to create new document
[00:33:53] <walter_> I obtain this message two time
[00:34:02] <walter_> Error loading BASIC of document file:///home/walter/.config/libreoffice/4/user/basic/Standard/script.xlb/:
[00:34:02] <walter_> General Error.
[00:34:02] <walter_> General input/output error.
[00:34:21] <walter_> then I obtain the new sheet
[00:34:54] <walter_> but where I want save it in xls file (97-2003) I obtain this error:
[00:34:54] <walter_> Error saving the document Untitled1:
[00:34:55] <walter_> Read-Error.
[00:34:55] <walter_> Internal import error.
Comment 3 tommy27 2016-12-01 04:04:10 UTC
Not reproduced with 5.2.3.3 / Win8.1 x64

try uninstalling LibO and do a fresh new install to see if issue persists.
Comment 4 Buovjaga 2016-12-02 19:36:17 UTC
Yeah no problem here either.

Reinstalling might be a good idea.

Arch Linux 64-bit, KDE Plasma 5
Version: 5.4.0.0.alpha0+
Build ID: 8a238809ba861c810304354f01a5504d43111399
CPU Threads: 8; OS Version: Linux 4.8; UI Render: default; VCL: kde4; 
Locale: fi-FI (fi_FI.UTF-8); Calc: group
Built on December 2nd 2016

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists after reinstall. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 5 QA Administrators 2017-05-31 10:51:32 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2017-06-28 12:34:43 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170628