Bug 104949 - 5.2.4.2 for 32 bit Windows Crashs on start up in KERNELBASE.dll
Summary: 5.2.4.2 for 32 bit Windows Crashs on start up in KERNELBASE.dll
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.2.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-12-28 01:16 UTC by Todd
Modified: 2017-06-28 14:57 UTC (History)
1 user (show)

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Crash report or crash signature:

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Description Todd 2016-12-28 01:16:59 UTC 
Description:
Windows 7 Pro Sp1, x32 fully updates
LibreOffice_5.2.4_Win_x86.msi

Note: not reproducible with 64 bit version.
      reverting to 5.2.3 solves the crashing issue


Log Name:      Application
Source:        Application Error
Date:          12/27/2016 4:47:09 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ESA-UHaul2
Description:
Faulting application name: soffice.bin, version: 5.2.4.2, time stamp: 0x58588d65
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23392, time stamp: 0x56eb2fb9
Exception code: 0x00000000
Fault offset: 0x0000845d
Faulting process id: 0x172c
Faulting application start time: 0x01d260a3e85f4d57
Faulting application path: C:\Program Files\LibreOffice 5\program\soffice.bin
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 2919c45f-cc97-11e6-8800-0cc47a40c771
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-28T00:47:09.000000000Z" />
    <EventRecordID>35373</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ESA-UHaul2</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.2.4.2</Data>
    <Data>58588d65</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.23392</Data>
    <Data>56eb2fb9</Data>
    <Data>00000000</Data>
    <Data>0000845d</Data>
    <Data>172c</Data>
    <Data>01d260a3e85f4d57</Data>
    <Data>C:\Program Files\LibreOffice 5\program\soffice.bin</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>2919c45f-cc97-11e6-8800-0cc47a40c771</Data>
  </EventData>
</Event>

Actual Results:  
see above

Expected Results:
it should start


Reproducible: Always

User Profile Reset: No

Additional Info:


User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
Comment 1 Julien Nabet 2016-12-28 09:09:32 UTC 
Could you apply advice from https://wiki.documentfoundation.org/QA/FirstSteps ?
Also have in mind it's better to rename your LO directory profile (https://wiki.documentfoundation.org/UserProfile#Windows) when you change 32/64 bits.
Comment 2 Todd 2016-12-28 15:07:47 UTC 
(In reply to Julien Nabet from comment #1)
> Could you apply advice from
> https://wiki.documentfoundation.org/QA/FirstSteps ?

I will look at that on Thursday, if I get enough time. Thank you.

> Also have in mind it's better to rename your LO directory profile
> (https://wiki.documentfoundation.org/UserProfile#Windows) when you change
> 32/64 bits.

The machines in question are 32 bit machines.  The 64 bit version won't even install on them.

To troubleshoot, I removed everything, including all LO directories in AppData and anything I found in Program Files.

Reverting to the prior version solved the crashing.

Of the other 64 bit machines, I installed the 64 bit version and they did not experience the issue.

32 bit and 64 bit LO were never mixed together.
Comment 3 Todd 2016-12-29 23:59:32 UTC 
(In reply to Todd from comment #2)
> (In reply to Julien Nabet from comment #1)
> > Could you apply advice from
> > https://wiki.documentfoundation.org/QA/FirstSteps ?
> 
> I will look at that on Thursday, if I get enough time. Thank you.

I already did all of the above that applied
Comment 4 Timur 2016-12-30 17:13:51 UTC 
I may be wrong, but it doesn't make sense this is LO problem. 
Please check simple issues, like new LO setup download, run as administrator, etc.
Comment 5 QA Administrators 2017-06-28 12:36:42 UTC Comment hidden (obsolete)
Comment 6 Todd 2017-06-28 14:55:20 UTC 
(In reply to QA Administrators from comment #5)
> Dear Bug Submitter,
> 
> This bug has been in NEEDINFO status with no change for at least
> 6 months. Please provide the requested information as soon as
> possible and mark the bug as UNCONFIRMED. Due to regular bug
> tracker maintenance, if the bug is still in NEEDINFO status with
> no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
> due to lack of needed information.
> 
> For more information about our NEEDINFO policy please read the
> wiki located here:
> https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO
> 
> If you have already provided the requested information, please
> mark the bug as UNCONFIRMED so that the QA team knows that the
> bug is ready to be confirmed.
>  
> Thank you for helping us make LibreOffice even better for everyone!
> 
> Warm Regards,
> QA Team
> 
> MassPing-NeedInfo-Ping-20170628


I haven't been getting any complaints from customers, so lets presume it is fixed.  I will reopen if it comes back