Bug 105278 - libreoffice crashes opening an ott file
Summary: libreoffice crashes opening an ott file
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.3.0.0.beta1
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-01-12 10:35 UTC by Alberto
Modified: 2017-01-24 08:32 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:

Attachments
profile, registry and the ott file (752.78 KB, application/zip)
2017-01-12 10:35 UTC, Alberto 		Details
backtrace (3.09 KB, text/plain)
2017-01-17 11:49 UTC, Alberto 		Details
backtrace of 5.3.0.1 crash (3.21 KB, text/plain)
2017-01-17 13:25 UTC, Alberto 		Details
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Description Alberto 2017-01-12 10:35:34 UTC 
Created attachment 130351 [details]
profile, registry and the ott file

I'm trying to open an ott file made by me (I can't remember the libreoffice version I've used to make the ott file).
It crashes also in safe mode

I've tried to open the same file with libreoffice 5.2.4 and it crashes too.

thanks for your help
Comment 1 Xisco Faulí 2017-01-12 10:52:16 UTC Comment hidden (obsolete)
Comment 2 Alberto 2017-01-12 11:19:57 UTC Comment hidden (obsolete)
Comment 3 Xisco Faulí 2017-01-13 12:19:57 UTC Comment hidden (obsolete)
Comment 4 Buovjaga 2017-01-14 17:26:04 UTC Comment hidden (obsolete)
Comment 5 Julien Nabet 2017-01-14 23:04:27 UTC 
On pc Debian x86-64 with master sources updated today or with LO Debian package 5.2.4 + your profile, I don't reproduce this.

It could be a problem with fonts triggered only on Windows
To be sure, would it be possible you retrieve a backtrace by following the steps from https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace ?
Of course, it could be more quick to give a try to prerelease 5.3.0 as advised in previous comment.
Comment 6 Alberto 2017-01-17 11:49:23 UTC 
Created attachment 130495 [details]
backtrace

I've tried to use WinDBG with 5.2.4 (x64 version).
As soon as possible I'll try with 5.3.0 version too.
Comment 7 Buovjaga 2017-01-17 12:22:10 UTC 
(In reply to Alberto from comment #6)
> Created attachment 130495 [details]
> backtrace
> 
> I've tried to use WinDBG with 5.2.4 (x64 version).
> As soon as possible I'll try with 5.3.0 version too.

Ok, that analysis yielded nothing.

I don't remember, if release candidates have symbols, so not sure, if 5.3 is useful yet for backtrace. But it's true that the problem might be gone in it..

Unfortunately, Kendy still has not replaced the broken fan on his tinderbox, which provides debug builds: http://dev-builds.libreoffice.org/daily/master/Win-x86@39/
Comment 8 Alberto 2017-01-17 13:25:57 UTC 
Created attachment 130497 [details]
backtrace of 5.3.0.1 crash

I've tried to use WinDBG with LO 5.3.0.1 too.
I think nothing is changed.

Thanks a lot for your help
Comment 10 Alberto 2017-01-24 08:24:03 UTC 
(In reply to Buovjaga from comment #9)
> Ok, now there are new builds finally:
> http://dev-builds.libreoffice.org/daily/master/Win-x86@39/current/
> 
> Make sure you have
> 
> CACHE*C:\symbols;SRV*http://dev-builds.libreoffice.org/daily/master/Win-
> x86@39/symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;
> SRV*http://msdl.microsoft.com/download/symbols
> 
> in the 
> 
> File ▸ Symbol File Path

Perfect, now it works fine!

Thank you very much.

Alberto
Comment 11 Julien Nabet 2017-01-24 08:32:56 UTC 
Let's put this one to WFM then.