Description: Last week, I downloaded the latest version of LO along with the Help file, and the necessary JRE, and Java 64 bit (Java 32 has not been updated since last year). Since that time, I cannot get Help to work offline - I went to the Language screen according to one post. Can't you post a fix or instructions to correct this problem - and in future, include the HELP file as part of the main program d/l in one package. Thank you! Actual Results: tried to use help Expected Results: no change Reproducible: Always User Profile Reset: no Additional Info: User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36
Please provide OS details and clip text for the build from Help -> About LibreOffice Also, post the name of the installation file you'd downloaded for the LibreOffice install and the Off-line Help install. And if you have the means please calculate and post the MD5 or SHA-256 hash value for both installers. Thanks.
I confirm this problem with LO 5.3.0.3. After installation of the help file (LibreOffice_5.3.0_Win_x86_helppack_de.msi)I couldn't open offline help. Name of the installation file: LibreOffice_5.3.0_Win_x64 Version: 5.3.0.3 (x64) Build-ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1 CPU-Threads: 4; BS-Version: Windows 6.19; UI-Render: GL; Layout-Engine: neu; Gebietsschema: de-DE (de_DE); Calc: group
(In reply to dieterp from comment #2) > I confirm this problem with LO 5.3.0.3. After installation of the help file > (LibreOffice_5.3.0_Win_x86_helppack_de.msi)I couldn't open offline help. > > Name of the installation file: LibreOffice_5.3.0_Win_x64 > > Version: 5.3.0.3 (x64) > Build-ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1 > CPU-Threads: 4; BS-Version: Windows 6.19; UI-Render: GL; Layout-Engine: neu; > Gebietsschema: de-DE (de_DE); Calc: group What if you use a help file that matches the 64-bitness of your LibreOffice: http://download.documentfoundation.org/libreoffice/stable/5.3.0/win/x86_64/LibreOffice_5.3.0_Win_x64_helppack_de.msi
(in reply to Buovjage from comment #3) I think, you're right. I used the wrong file. Do you think it could be a possible enhancement to give a warning during help-installation if you use the file for 32Bit if you've installed LO for 64Bit?
(In reply to dieterp from comment #4) > (in reply to Buovjage from comment #3) > I think, you're right. I used the wrong file. Do you think it could be a > possible enhancement to give a warning during help-installation if you use > the file for 32Bit if you've installed LO for 64Bit? I asked many times on the developer IRC channel, but did not get a reply. Did the problem go away after you installed a 64-bit help file? What about the original reporter, is everything ok now?
WORKSFORME
*** Bug 106619 has been marked as a duplicate of this bug. ***
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170929
(In reply to Buovjaga from comment #5) > (In reply to dieterp from comment #4) > > (in reply to Buovjage from comment #3) > > I think, you're right. I used the wrong file. Do you think it could be a > > possible enhancement to give a warning during help-installation if you use > > the file for 32Bit if you've installed LO for 64Bit? > > I asked many times on the developer IRC channel, but did not get a reply. > Did the problem go away after you installed a 64-bit help file? > I changed the summary and added the Keyword needsDevAdvice, so perhaps there will be an answer.