Bug 105598 - Can't write in LibreOffice native command
Summary: Can't write in LibreOffice native command
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.3.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-01-29 18:33 UTC by ebbel33
Modified: 2017-09-29 08:54 UTC (History)
3 users (show)

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Crash report or crash signature:


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Description ebbel33 2017-01-29 18:33:56 UTC
I just tried to change from an old version of OpenOffice (4.1.3) to the new LibreOffice. When I try to store a new or existing file in native LibreOffice format or Microsoft xml it is not possible. I always end up with 'error during save operation general error! Maybe it is not exact because I receive it in German. 'Fehler beim Speichern des Dokumentes test: Allgemeiner Fehler. Allgemeiner Ein-/Ausgabefehler'. This happens with writer as well as calc. Storing the file in .txt format is successful. so it should not be a permesssion problem.
Comment 1 Julien Nabet 2017-01-29 19:53:32 UTC
Would it be possible you attach an example file by using this link
https://bugs.documentfoundation.org/attachment.cgi?bugid=105598&action=enter ?
(have in mind that any attachment is automatically public, so remove any confidential/private part from it)
Comment 2 Julien Nabet 2017-01-31 08:17:18 UTC
Quoting from email received in private:
" I just type 'test' in writer and try to save it.
 
 test.txt will work
 test.odt will fail, as any other file."
Comment 3 Buovjaga 2017-02-05 12:06:06 UTC
Could you install the final 5.3.0.3? If the problem still occurs, you could try Help - Restart in Safe Mode.
Comment 4 ebbel33 2017-02-08 16:25:39 UTC
I tried the portable version from portableapps.com It the version 5.3.0.3. I choose the portable version since I can try on different systems with identical software. 
on my laptop the software is running
on my desktop it still shows the same symptoms.
Both run windows 10 Pro with all updates installed, checked twice. 
I did some deeper research. 
Dependency Walker lists a lot of unsolved reference and the unsolved list of references are not identical. Most of them look like 'API-MS-WIN-APPMODEL...'

I also tried the option with safe mode. No difference even in case disabling all user settings. 

Any helo would be appreciated. Shall I run process monitor?

Since I can write in the .TXT format, I don't believe it is a security issue.
Comment 5 Buovjaga 2017-02-08 16:38:50 UTC
(In reply to ebbel33 from comment #4)
> I tried the portable version from portableapps.com It the version 5.3.0.3. I
> choose the portable version since I can try on different systems with
> identical software. 
> on my laptop the software is running
> on my desktop it still shows the same symptoms.

So both are running the portable version? When you reported the problem, were you using a full install?
Comment 6 QA Administrators 2017-08-30 19:27:01 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2017-09-29 08:54:03 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170929