Description: After update to LibreOffice 5.3, it takes longer time to open documents from Nautilus file explorer (Ubuntu 16.04) than in previous versions (comparing to previous version and comparing to time for starting the libreoffice and then opening the file). In case of some documents, LibreOffice does not manage to open it. I tried to restart profile, to disable Hardware accelerator and to increase memory in View -> Memory settings but it didn't help. Steps to Reproduce: 1. Open Nautilus File explorer while all LibreOffice windows are closed 2. Select LibreOffice document to open 3. Wait Actual Results: It takes longer to open the document. I compare it to my previous experiences (in LibreOffice 5.2. as well as to the time it takes to start the libreoffice and then to open the file). Some documents are not opened and I am forced to close LibreOffice by sending so called "kill signal". Expected Results: It takes the same time as in previous versions or even faster. Reproducible: Always User Profile Reset: Yes Additional Info: [Information automatically included from LibreOffice] Locale: en-US Module: TextDocument [Information guessed from browser] OS: Linux (All) OS is 64bit: yes Builds ID: LibreOffice 5.3.0.3 User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36
If I first start LibreOffice (it takes two seconds), opening the file from File -> Open is not the problem.
Workaround is to enable Quickstart, so LibreOffice is always running in the background and no this problem. But so far I wasn't able to open some LibreOffice documents even from command prompt ("libreoffice document.odt"). So it is not Nautilus related problem.
In my case, I discovered that libreoffice-gtk3 when removed the problem does not exist. So I believe this problem is only Gnome-specific issue. People using other Linux distributions or Windows users should not experience this.
I do not experience this behavior with LO 5.3.0 from the PPA provided by the Ubuntu LibreOffice team. 1/ Do you use Unity or another window manager? 2/ As you have the possibility to use the quickstart, I guess you installed the generic Linux version of LibreOffice (build by TDF). I suggest you to replace it by the version from the LibreOffice PPA. Does that fix the problem? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the infos are provided. Best regards. JBF
(In reply to Jean-Baptiste Faure from comment #4) > I do not experience this behavior with LO 5.3.0 from the PPA provided by the > Ubuntu LibreOffice team. > > 1/ Do you use Unity or another window manager? Yes, I use Ubuntu with Unity. > 2/ As you have the possibility to use the quickstart, I guess you installed > the generic Linux version of LibreOffice (build by TDF). I suggest you to > replace it by the version from the LibreOffice PPA. Does that fix the > problem? I installed LibreOffice from http://ppa.launchpad.net/libreoffice/libreoffice-prereleases/ubuntu but QuickStarter option was missing for some reasons. > > I have set the bug's status to 'NEEDINFO'. Please change it back to > 'UNCONFIRMED' once the infos are provided. > > Best regards. JBF Since at the moment I am the only one affected (and who knows why), we could leave it with 'NEEDINFO'. I will try to find causes and/ or solutions. If someone else have similar problem, they should change it.
(In reply to Ljiljan from comment #5) > [...] > Since at the moment I am the only one affected (and who knows why), we could > leave it with 'NEEDINFO'. No, the correct status in this case is UNCONFIRMED. Best regards. JBF
> Steps to Reproduce: > 1. Open Nautilus File explorer while all LibreOffice windows are closed > 2. Select LibreOffice document to open Once you select the document, what happens if you move the cursor? Does it take the same amount of time? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the question is answered
(In reply to Xisco Faulí from comment #7) > > Steps to Reproduce: > > 1. Open Nautilus File explorer while all LibreOffice windows are closed > > 2. Select LibreOffice document to open > > Once you select the document, what happens if you move the cursor? Does it > take the same amount of time? > I have set the bug's status to 'NEEDINFO'. Please change it back to > 'UNCONFIRMED' once the question is answered The problem is not in Nautilus. It starts LibreOffice... but then LibreOffice is not responding for some time. I tried moving the cursors but it did not help. However, I noticed something. Opening ODT file from Nautilus is just fine (normal time) but opening DOC file takes longer time (like 20-30 seconds)... when libreoffice-gtk3 is removed, no such problem! Everything is tested on my Ubuntu 16.04 with Unity.
.. however, as Ubuntu Unity is not going to be default user interface, we should check if this is only Unity related. So investing someone's effort in fixing this is probably not worth his/her time.
the problem appears only when no LibreOffice window is opened. I opened document from terminal (libreoffice filename.odt).... this is the message I receive: W: Unknown node under /registry/extlang: deprecated W: Unknown node under /registry/grandfathered: comments W: Unknown node under /registry/grandfathered: comments However, when LibreOffice is opened and I try to open the file from the terminal, no such message. I hope this could be useful in detecting the possible causes of error.
Do you still encounter this issue with the current LO version provided by Ubuntu PPA ? In my case with Ubuntu 16.04 I get the version 6.0.4. Status set to NEEDINFO, please set it back to UNCONFIRMED once requested informations are provided. Best regards. JBF
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20190111
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20190321