Bug 105817 - The installer hangs at the registering fonts portion.
Summary: The installer hangs at the registering fonts portion.
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.3.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-02-07 09:16 UTC by Hunter Jozwiak
Modified: 2017-08-31 05:48 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Hunter Jozwiak 2017-02-07 09:16:03 UTC
Description:
Hi,
I am trying to install the LibreOffice Fresh package, but have hit a severe roadblock. When the installer goes to register the fonts, the whole system freezes. Restarting doesn't work, nor does trying to go to task manager to kil the installer; indeed, the only way to restart the computer is to hold down the power button which is very bad. Has anyone found a fix for this issue? The version of Windows is 15019.

Steps to Reproduce:
1. Launch the installer.
2. Select either custom, or typical
3. When the installer starts, it will go as expected until it hits the part where it must register the fonts.

Actual Results:  
Crashes: system locks up and I can only reset by holding down the power button. There are files at c:\program files\LibreOffice 5\, but no executable files, which sugests that something is not causing the install to finish properly.

Expected Results:
Installer to finish and give me a fresh LO experience.


Reproducible: Always

User Profile Reset: No

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Comment 1 Mike Kaganski 2017-02-07 09:29:16 UTC
Two relevant Ask questions (for reference):

https://ask.libreoffice.org/en/question/87157/installation-of-fresh-hangs/
https://ask.libreoffice.org/en/question/86874/why-is-window-10-insider-preview-15014-installation-quitting-at-registering-fonts/

Both are related to Windows 10 Insider Preview (or otherwise newer than current "stable" Windows 10 OS version 1607 build 14393.693)
Comment 2 Satoshi Kubo 2017-02-09 05:34:55 UTC
Hi there,

This problem was even reproduced in build 15025, but not reproduced in build 15031.
It successfully work expected results.
Comment 3 Mike Kaganski 2017-02-09 07:13:03 UTC
@OP: please test as suggested in comment 2, and if successful, please close resolved as NOTOURBUG.
Comment 4 QA Administrators 2017-08-30 19:27:37 UTC Comment hidden (obsolete)
Comment 5 Mike Kaganski 2017-08-31 05:48:13 UTC
I'll close it as NOTOURBUG based on comment 2 (and another comment to one of cited AskLibO questions).