Description: Hi, I am trying to install the LibreOffice Fresh package, but have hit a severe roadblock. When the installer goes to register the fonts, the whole system freezes. Restarting doesn't work, nor does trying to go to task manager to kil the installer; indeed, the only way to restart the computer is to hold down the power button which is very bad. Has anyone found a fix for this issue? The version of Windows is 15019. Steps to Reproduce: 1. Launch the installer. 2. Select either custom, or typical 3. When the installer starts, it will go as expected until it hits the part where it must register the fonts. Actual Results: Crashes: system locks up and I can only reset by holding down the power button. There are files at c:\program files\LibreOffice 5\, but no executable files, which sugests that something is not causing the install to finish properly. Expected Results: Installer to finish and give me a fresh LO experience. Reproducible: Always User Profile Reset: No Additional Info: User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Two relevant Ask questions (for reference): https://ask.libreoffice.org/en/question/87157/installation-of-fresh-hangs/ https://ask.libreoffice.org/en/question/86874/why-is-window-10-insider-preview-15014-installation-quitting-at-registering-fonts/ Both are related to Windows 10 Insider Preview (or otherwise newer than current "stable" Windows 10 OS version 1607 build 14393.693)
Hi there, This problem was even reproduced in build 15025, but not reproduced in build 15031. It successfully work expected results.
@OP: please test as suggested in comment 2, and if successful, please close resolved as NOTOURBUG.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170830
I'll close it as NOTOURBUG based on comment 2 (and another comment to one of cited AskLibO questions).