Bug 105823 - LibreOffice crashes on startup with Hardware Acceleration enabled
Summary: LibreOffice crashes on startup with Hardware Acceleration enabled
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
5.4.0.0.alpha0+
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-02-07 10:19 UTC by andrewspec
Modified: 2017-09-29 08:54 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Error message on screen (123.66 KB, image/jpeg)
2017-02-07 10:21 UTC, andrewspec
Details

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Description andrewspec 2017-02-07 10:19:18 UTC
Description:
Assertion Failed... program files(x86)\LibreOfficeDev 5\program\vcllo.dll
file C:\cygwin\home\tinderbox\master\include\vcl/salbtype.hxx
Expression nIndex < mncount && "palette index is out of range"
Abort Retry Ignore

Steps to Reproduce:
1.Install Libreoffice 5.0.4
2.Run Writer or any other app
3.Dialog appears and program will not run.

Actual Results:  
Program crashes as per description

Expected Results:
Program crashes as per description


Reproducible: Always

User Profile Reset: No

Additional Info:
I have 5 monitors, 4x1080p and 1x4k running on two AMD R7-250 video cards.
Problem occurs no matter which screen the program is opened on.


User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36
Comment 1 andrewspec 2017-02-07 10:21:21 UTC
Created attachment 130975 [details]
Error message on screen
Comment 2 V Stuart Foote 2017-02-07 17:28:31 UTC
The nightly TB builds will not write into Windows registry, nor will they install the MSVC++ runtime if needed, so your installation is likely not complete.

You can force the full install with command line switches, but it is usually going to work better if you preform a msiexec.exe /a  "administrative" install.

Please uninstall the current attempt and perform a "parallel" installation as described here:

https://wiki.documentfoundation.org/Installing_in_parallel/Windows

Let us know if installing that way resolves your start up crashes.
Comment 3 QA Administrators 2017-08-30 19:27:29 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2017-09-29 08:54:25 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170929