Description: Some docx and xlsx appeared to be empty. After a trial on a clean install where everything was okay, I checked my configuration and it appeared the troublemaker was ~/.config/libreoffice/4/user/psprint/pspfontcache : simply deleting it fixed my troubles. So there's no urge for me about this bug, I 'm just transmitting it, in case of usefulness. I will attach the troublemaker, for the record. Steps to Reproduce: 1.copy the attachment to ~/.config/libreoffice/4/user/psprint/pspfontcache 2. open a docx or a xlsx Actual Results: no text is displayed Expected Results: msoffice documents should be readable Reproducible: Always User Profile Reset: Yes Additional Info: User-Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0
Created attachment 131288 [details] the troublemaker
I forgot : I've tried the attachment of bug 104602 and my fix doesn't resolve this one.
I tried it, but no problems with docx. Please tell us an example file that shows empty. Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the document.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170830
Created attachment 135886 [details] docx example here's a docx example that appears empty with the faulty pspfontcache
by the way, I updated the version of libreoffice affected, because this pspfontcache file is still faulty with the 5.3.5.2 release, and I doubt the docx example will be useful, because as I said at the time I filed the bug every docx or xlsx I tried appeared empty, more precisely, of text : in the docx example, the buttons of the list still appear.
(In reply to hugotrip@free.fr from comment #5) > Created attachment 135886 [details] > docx example > > here's a docx example that appears empty with the faulty pspfontcache I tested with your faulty pspfontcache and the document, but it does not appear empty. Arch Linux 64-bit, KDE Plasma 5 Version: 5.4.0.3 Build ID: 5.4.0-1 CPU threads: 8; OS: Linux 4.12; UI render: default; VCL: kde4; Locale: fi-FI (fi_FI.UTF-8); Calc: group
That's not surprising me, as I said earlier. If you'd like, I can send you a screenshot with this docx example.
Dear Hugo, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Hello, I've -I hope- some good news for you : I've replaced my current pspfontcache with the faulty one, and had no troubles launching the example docx : It appears exactly the same using my current pspfontcache, or the faulty one. The only subtlety is that I've tried with the latest version of LibreOffice coming from my distro (fedora) : problem is solved on 6.1.2, but I didn't check on 6.1.3. Is it enough ?
I assume, if it's fixed in 6.1.2, it should be in 6.1.3 Thanks for retesting. Closing as RESOLVED WORKSFORME