106169 – LibreOffice won't save new data created in a document file and errors out. Can't close program unless selecting "cancel edit". If selecting cancel edit, then LibreOffice destroys all the work previously performed.

Bug 106169 - LibreOffice won't save new data created in a document file and errors out. Can't close program unless selecting "cancel edit". If selecting cancel edit, then LibreOffice destroys all the work previously performed.

Summary: LibreOffice won't save new data created in a document file and errors out. C...

Status:	RESOLVED INSUFFICIENTDATA

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	LibreOffice (show other bugs)
Version: (earliest affected)	5.2.5.1 release
Hardware:	All macOS (All)

Importance:	medium normal
Assignee:	Not Assigned

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Keywords:

Depends on:
Blocks:

Reported:	2017-02-24 05:33 UTC by bugreporter
Modified:	2021-01-12 05:42 UTC (History)
CC List:	3 users (show)

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Description bugreporter 2017-02-24 05:33:41 UTC

Description:
If editing an existing file, and adding new content, LibreOffice crashes, and won't allow the edit to be created.  Additionally LibreOffice corrupts and destroys work previously done in the document file. LibreOffice for the Mac, Version 5.2.5.1 is a very unstable version..


Steps to Reproduce:
1. Open existing document file with content.
2. Edit document with new content.
3. Attempt to save document.
4. LibreOffice errors out and crashes.


Actual Results:  
1. LibreOffice won't allow you to save edits, and destroys the file if you select the "cancel edit option".

Expected Results:
LibreOffice document should have saved the edits, without displaying an error message.  Additionally LibreOffice Document shouldn't have destroyed existing content.


Reproducible: Always

User Profile Reset: No.  I don't have a profile setup on the MacBook Pro.

Additional Info:
Problem appears to have occurred with the last update to LibreOffice.  I am running LibreOffice 5.2.5.1 on the OSX El Capitain Operating System.


User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:51.0) Gecko/20100101 Firefox/51.0

Comment 1 Xisco Faulí 2017-02-24 13:01:07 UTC Comment hidden (obsolete)

Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

OTOH, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present

Comment 2 V Stuart Foote 2017-02-24 17:04:44 UTC

Also need this info:

What LO module? Writer, Calc, Draw, Impress?

What build of Apple hardware and GPU?

Does this happen with a newly created document?  And, if that is saved and reopened does it happen then?

Comment 3 QA Administrators 2017-12-04 12:45:13 UTC Comment hidden (obsolete)

Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20171204

Comment 4 QA Administrators 2018-01-02 10:17:58 UTC Comment hidden (obsolete)

Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180102

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