When I try to print 3.5 cards using LibreOffice Writer 5.3.2.2 on Ubuntu 16.04.2, using a Brother MFC-7840W printer with both the CUPS driver and the PPD from Brother for this printer, in print preview, I view an 8.5x11 page size with the 3x5 card in the upper-left-hand corner. This is also how it prints. The File->Print preview correctly shows the text correctly filling a 3x5 image, with no 8.5x11 margins or border surrounding. This is notably different on Windows with LibreOffice 5.2.3.3, where the card appears and prints normally, with the card centered in the paper guides for the manual feed. Thanks for looking into this.
Could you attach an example document so we can quickly test? Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the document.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20171030
Created attachment 137575 [details] Example document formatted for 3x5 cards Please find attached a document formatted for 3x5 cards. When viewed with File->Print Preview, it appears to normally fill a 3x5 card. When I chose File->Print, the left side of the Print window shows a 8 1/2x11 (Letter) outline, with the printing in the upper left corner. This is for my Brother MFC-7840W printer. This, I believe, would be different if I printed my document from the LibreOffice version on my PC, running Windows 7.
Sorry, forgot to set status to UNCONFIRMED as directed.
I reproduce on Linux. My Win 10 virtual machine does not have a real printer driver and the MS PDF and XPS drivers show different previews (216x140 mm vs. 148x100 mm Japanese postcard) Arch Linux 64-bit, KDE Plasma 5 Version: 6.0.0.0.alpha1+ Build ID: b97d210bce5f05c23330b7a6fb0602f8f74da5a0 CPU threads: 8; OS: Linux 4.13; UI render: default; VCL: kde4; Locale: fi-FI (fi_FI.UTF-8); Calc: group Built on November 5th 2017 Arch Linux 64-bit LibreOffice 3.3.0 OOO330m19 (Build:6) tag libreoffice-3.3.0.4
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
I am the Original Poster. I tested this bug against LibreOffice 6.1.3.2. This is now on an Ubuntu 18.04 (bionic) system with kernel 4.15-0-38-generic. I tried it with printer drivers labeled both "Brother MFC7840W for CUPS" and "Brother MFC-7840W BR-Script3". It still exists with both drivers. To clarify what I'm seeing: I go to the menu File->Print... On the printing window that opens next, on the left-hand side, I observe a rectangle marked "11 x 8.5" with the image of the page in the upper left-hand corner. When I print, the image appears in the upper left-hand corner of an 8.5x11 paper. When I observe this same window on my Windows 10.0 system, the rectangle is marked "3x5" and the image is centered in the page. When I print this, the image occurs centered on an 8.5x11 paper, or correctly centered on an 3x5 card. On both systems, the Format->Page... is set to "User" and Width: 3.00, Height: 5.00, Orientation: Portrait. As an aside, I don't understand why there is not a 3x5 (and 4x6, etc.) page format choice, like there is for Letter and A5, etc. Thanks for looking into this issue. HELP info: Version: 6.1.3.2 Build ID: 86daf60bf00efa86ad547e59e09d6bb77c699acb CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk2; Locale: en-US (en_US.UTF-8); Calc: group threaded
Dear Kevin Zembower, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Hello, I am the Original Poster. I tested this bug on version 7.0. Here is the information from About LibreOffice: Version: 7.0.4.2 Build ID: dcf040e67528d9187c66b2379df5ea4407429775 CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3 Locale: en-US (en_US.UTF-8); UI: en-US Calc: threaded The symptoms are just as I reported on 8 Nov 2018. No change. 3x5 cards still missing as a media type. Still view 3.5 card printing correctly in File->Print Preview, but not in the left-hand preview pane when choosing File->Print... Still on Ubuntu 18.04.5 LTS. Let me know if there's anything else I can report to help resolve this bug. -Kevin
Dear Kevin Zembower, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Hello, I am the original poster. Yes, this problem still exists in the version of LO I have installed: Version: 7.3.7.2 / LibreOffice Community Build ID: 30(Build:2) CPU threads: 4; OS: Linux 5.19; UI render: default; VCL: gtk3 Locale: en-US (en_US.UTF-8); UI: en-US Ubuntu package version: 1:7.3.7-0ubuntu0.22.04.1 Calc: threaded This problem may be caused by the lack of a 3x5 card format in the CUPS definition for the Brother MFC-7840W printer that I'm trying to use. I don't know where to post a request for this format for this printer. If someone can help point out where to post this request, I'll be happy to do it. Thanks for all your work looking into this problem. -Kevin