Bug 107646 - LibreOffice refuses to run under an unprivileged user account after Win 10 Creators Update
Summary: LibreOffice refuses to run under an unprivileged user account after Win 10 Cr...
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.2.3.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-05-05 10:22 UTC by Kol12
Modified: 2017-05-08 09:10 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Multiple instances of Libre Office in Task Manager. (61.96 KB, image/png)
2017-05-05 10:24 UTC, Kol12
Details

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Description Kol12 2017-05-05 10:22:31 UTC
Description:
Following the Microsoft Creators Update installation Libre Office portable won't open from my standard user account. The process appears in Task Manager but the program doesn't open. Continued double clicks of the writer.exe or main .exe results in more (mulitple) processes appearing in Task Manager sometimes using 99% CPU. 

Running it with administrative privileges opens it but with an error saying that it crashed the last time it was opened. Once the program is closed the process continues to run (Task Manager) using CPU cycles.

At the time of the Creators Update I was using 5.2.3 Portable. I shift+deleted Libre Office 5.2.3 and installed 5.2.6 Portable for which the issue persists. 





Steps to Reproduce:
1.Open writer.exe
2.Process appears in Task Manager but program doesn't open.
3.Run as administrator, program opens, close program - process continues to run.

Actual Results:  
Had to manually close the processes or restart the computer due to process/es running that couldn't be found.

Expected Results:
Opened as usual. 


Reproducible: Always

User Profile Reset: Uncertain where user profile resides in the Portable version but shift+deleted complete Libre Office folder and re-installed with the same issue.

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.96 Safari/537.36
Comment 1 Kol12 2017-05-05 10:24:11 UTC
Created attachment 133087 [details]
Multiple instances of Libre Office in Task Manager.
Comment 2 Kol12 2017-05-06 04:00:58 UTC
The issue seems to be with running the program as a standard user without administrative privileges. I have installed the installable 5.3.2 version. When run from the administrator account the program looks to work completely as normal. Run as administrator from a standard user account also works normally. Run as a standard user results in the issues noted.
Comment 3 tommy27 2017-05-06 15:25:19 UTC
did you try another portable package like X-LibreOffice?
here's where you can download the latest X-LibO 5.2.6 or 5.3.2 releases.

please tell if you have the same issues as in LibO Portable
Comment 4 Buovjaga 2017-05-06 16:08:35 UTC
I updated to Creators Update.

With an unprivileged user account, the normal installation starts fine:
Version: 5.3.3.1 (x64)
Build ID: 46360c72c4823cefeaa85af537fba22bd568da7e
CPU Threads: 4; OS Version: Windows 6.19; UI Render: default; Layout Engine: new; 
Locale: fi-FI (fi_FI); Calc: group

With the same account, I was also able to run the portable version:
Version: 5.3.2.2
Build ID: 6cd4f1ef626f15116896b1d8e1398b56da0d0ee1
CPU Threads: 4; OS Version: Windows 6.2; UI Render: default; Layout Engine: new; 
Locale: en-US (fi_FI); Calc: group
Comment 5 Buovjaga 2017-05-06 16:23:37 UTC
Adjusting summary as reporter confirmed with non-portable.
Comment 6 Kol12 2017-05-07 05:02:13 UTC
@tommy27 

The issue persists with X-LibreOffice from my standard user account. 

I'm experiencing some other issues with missing icons so I might have a corrupt user profile. I try the programs with a new user account.
Comment 7 Kol12 2017-05-08 08:56:21 UTC
I've been further investigating the issue and some forum help suggested a corrupted user profile. Interestingly I have some other issues following the version 1703 Creators Update upgrade that persist over new user accounts as well, so those issues including the Libre Office issues may not necessarily be a user profile corruption but an issue with Win 10 1703 itself or particular user configurations...

Interestingly I've ran both SFC /Scannow and CHKDSK and following those scans Libre Office now opens normally from the standard user account I was having issues with. It may be that there a some issues that need fixing with 1703 or an issue with my particular configuration that a clean installation may fix.
Comment 8 Buovjaga 2017-05-08 09:10:41 UTC
(In reply to Kol12 from comment #7)
> Interestingly I've ran both SFC /Scannow and CHKDSK and following those
> scans Libre Office now opens normally from the standard user account I was
> having issues with. It may be that there a some issues that need fixing with
> 1703 or an issue with my particular configuration that a clean installation
> may fix.

Ah, that is great to hear and quite interesting indeed. Let's close this as notourbug due to these results.