Bug 109295 - After reopening a document the images are missing
Summary: After reopening a document the images are missing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Writer-Images
  Show dependency treegraph
 
Reported: 2017-07-24 00:36 UTC by Francisco
Modified: 2018-03-02 10:05 UTC (History)
0 users

See Also:
Crash report or crash signature:


Attachments
File 1 (8.58 MB, application/zip)
2017-07-25 19:04 UTC, Francisco
Details
File 2 (8.58 MB, application/octet-stream)
2017-07-25 19:07 UTC, Francisco
Details
Last file (6.44 MB, application/octet-stream)
2017-07-25 19:09 UTC, Francisco
Details

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Description Francisco 2017-07-24 00:36:29 UTC
Description:
Every time I reopen a document, the images are misplaced or missing. Usually in the middle of the document. When I try to re import them the images below, disappear to. No matter the LibreOffice version, it happens even with OpenOffice. The only solution is to place and edit all the images without close the document and then export as PDF, because the next time the document is open the problem starts over.

Steps to Reproduce:
1.Create a document with images and several sections
2.Save and close
3.Reopen the document

Actual Results:  
The images are misplaced or missing

Expected Results:
The document opens with the images at the correct places


Reproducible: Always

User Profile Reset: No, I try every LibreOffice and OpenOffice

Additional Info:


User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8
Comment 1 Alex Thurgood 2017-07-24 08:30:21 UTC
@Francisco : 

1) please indicate the version of LibreOffice where you first encountered the problem ;

2) please also indicate whether the problem persists in the latest available (from TDF) production release of LibreOffice for OSX;

3) please also indicate how the images are anchored in the document;

4) also indicate the size of the images and the total document size;

5) if possible, please provide a minimalist sample document that displays the behaviour you describe with step-by-step instructions on how to reproduce the behaviour.

6) please also indicate your LibreOffice application memory configuration settings under Preferences > LibreOffice > General > Memory



Setting to NEEDINFO pending requested information.
Comment 2 Francisco 2017-07-24 17:00:12 UTC
The first version was LibreOffice Vanilla 5.2.3.5.
Yes, the problem persist in LibreOffice 5.3.4 and 5.2.7; moreover it happen in OpenOffice 4.1.3.
The images are missing, appear misplaced; in some cases they are invisible and when I put the cursor on it appears only the frame. In these case if I change the anchor from page to paragraph other images disappear.
The size of the document is 24 mb, the images are 1 to 5 mb.
I can't send you the file by this way because is too big, I'll send by other way you want please tell.
Please tell me if you need something else. 
P.D: I am from Argentina so if there is something that I am not enough clear, please ask. And thanks for the help.
Comment 3 Francisco 2017-07-25 19:04:06 UTC
Created attachment 134852 [details]
File 1
Comment 4 Francisco 2017-07-25 19:07:12 UTC
Created attachment 134853 [details]
File 2
Comment 5 Francisco 2017-07-25 19:09:03 UTC
Created attachment 134854 [details]
Last file
Comment 6 QA Administrators 2018-01-29 10:27:36 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2018-03-02 10:05:48 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180302