Description: Ever since the first fresh 5.3.x release I tried, LibreOffice only shows black boxes rather than text throughout the UI. This applies to menu titles/items, buttons, Calc/Writer text entry, etc. It's as if the entire UI was redacted as top secret! The only solution thus far is to go back to LibreOffice 5.2.x and stay there. This is very frustrating given that 5.3.x and 5.4.x release keep happening and nothing gets done about this issue. Steps to Reproduce: Start a LibreOffice app Actual Results: Black boxes everywhere. Expected Results: A usable UI in a post-5.2.x version of LibreOffice! Reproducible: Always User Profile Reset: No Additional Info: This is with Windows 7 (Enterprise) on a Dell Precision M4700 laptop. User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Please attach a screen clip, but suspect this is duplicate of bug 107166 and that you have buggy drivers for your GPU under Windows 7 Is your M4700 equiped with AMD or nVidia GPU? Please attach result of DxDiag.exe System and Display panel.
Created attachment 135071 [details] dxdiag Save All Information output dxdiag output for computer where issue occurred attached.
I have attached the dxdiag output requested. I'm not sure when I'll get to producing a screenshot -- as I've made numerous installations of 5.3.x and 5.4.x versions, only to find each one broken and having to reinstall the latest 5.2.x. I'd already re-installed 5.2.x and don't want to go through this yet again. The effect is quite simple, though: a solid black (i.e. black-filled) bounding box around/over every piece of text in the UI. Oddly playing around in the UI a while can sometimes make this go away on portions of the UI, but overall the result is unusable. While Windows video drivers can be a pain, I would note that I have used this laptop with *many* pieces of software, including many versions of the somewhat notorious Java Plug-In, without having to use any special video acceleration disabling workarounds to get things displayed properly. LibreOffice would be the first piece of software I've used that had such an issue with this machine.
Well, I'll flat out say you need to update the Drivers for the GPUs. Your Intel HD Graphics 4000 iGPU is at 8.15.10.2712 (2012-03-26), Dells support page delivers current Intel HD 4000 driver at 10.18.10.4425, while Intel latest is 15.33.45.4653 (2017-05-23) A BIOS update looks to be appropriate as well, Dell shows the A17 (2017-05-23) as Urgent. And since this laptop will have a discrete GPU (AMD or nVidia), I would update that driver bundle as well. Make those changes and please let us know--for now leaving this NEEDINFO =-ref-= Dell Precision M4700 http://www.dell.com/support/home/us/en/19/product-support/product/precision-m4700/drivers/advanced Intel HD Graphics 4000 https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-
Oh, and looking further down the dxdiag report, the discrete GPU on this laptop is the nVidia Quadro K2000M, same link for using a Dell "certified" driver 327.62 (2013-12-04). Or, probably more reliably from nVidia current is 385.08 (2017-7-28). =-ref-= http://www.nvidia.com/download/driverResults.aspx/121380/en-us
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20180129
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20180302