Bug 111527 - I can't extract Pdf
Summary: I can't extract Pdf
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected)
3.3 all versions
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2017-08-08 18:41 UTC by Stéphanie
Modified: 2018-03-02 17:59 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Pdf creation (1.19 MB, application/vnd.oasis.opendocument.text)
2017-08-09 18:43 UTC, Stéphanie
Pdf created with the file without any modification on it (1.37 MB, application/pdf)
2017-08-10 07:36 UTC, m.a.riosv

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Description Stéphanie 2017-08-08 18:41:16 UTC
It's impossible to extract any pdf.

Steps to Reproduce:
1. I open a libre office doc
2. I try to create a pdf
3. No pdf is created

Actual Results:  
No pdf can be created

Expected Results:
A pdf version

Reproducible: Always

User Profile Reset: No

Additional Info:

User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36
Comment 1 m.a.riosv 2017-08-08 21:55:16 UTC
Please what is your LibreOffice version.

What steps do you follow to create the pdf?
Comment 2 Stéphanie 2017-08-09 05:35:38 UTC
I have version 5.3.5, i tried version 5.2.7 today and i could not create pdf too. Here is the exact procedure: I click on file, then I choose to export in pdf format, then I click on export and then I have an error message and no pdf is created.
Comment 3 m.a.riosv 2017-08-09 09:09:33 UTC
Please try in safe mode Menu/Help/Restart in Safe Mode
Comment 4 Stéphanie 2017-08-09 16:16:12 UTC
Ok I just tried it worked when I create a new document but I did not succeed with my old document
Comment 5 Stéphanie 2017-08-09 16:21:49 UTC
(sorry for my english i'm a french speaker)
Comment 6 m.a.riosv 2017-08-09 17:01:34 UTC
Can you attach a file showing the issue. Remember to eliminate any private information in it, this is a public place.
Comment 7 Stéphanie 2017-08-09 18:43:54 UTC
Created attachment 135364 [details]
Pdf creation
Comment 8 m.a.riosv 2017-08-10 07:36:57 UTC
Created attachment 135397 [details]
Pdf created with the file without any modification on it

I have not issues exporting to pdf.
Comment 9 QA Administrators 2018-03-02 10:00:50 UTC Comment hidden (obsolete)
Comment 10 Timur 2018-03-02 17:59:44 UTC
OK. What we have here is invalid bug report that says that error happens only sometimes. Bug must be reproducible and there are no steps here. 
I'll close as Invalid. 
If you experience it again, please set back to Unconfirmed. If you get an error please write down exact error. 
But you need to know whether it happens with a specific file and attach at or with any file. You have to be sure it's not a local problem with a computer.