Bug 111680 - Cropped image is displayed zoomed in the frame [Hard to reproduce]
Summary: Cropped image is displayed zoomed in the frame [Hard to reproduce]
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Impress-Images
  Show dependency treegraph
Reported: 2017-08-11 08:38 UTC by Fabien
Modified: 2017-12-06 15:03 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Normal display (398.00 KB, image/png)
2017-08-11 08:39 UTC, Fabien
Bugged display on user computer (255.09 KB, image/png)
2017-08-11 08:39 UTC, Fabien
Sample of the "faulty" slide (1.30 MB, application/vnd.oasis.opendocument.presentation)
2017-08-11 11:50 UTC, Fabien

Note You need to log in before you can comment on or make changes to this bug.
Description Fabien 2017-08-11 08:38:24 UTC
One of our users have a specific issue on her computer:
When opening a specific odt file, some images are displayed zoomed even thought the parameters are correctly set.
We tried to reinstall LibreOffice suite, but the problem persist.

All the OS configurations are the same (Win7 64bit) and all the LibreOffice on the network are the same aswell :
And still, only this computer present this issue.

You can find picture 

Steps to Reproduce:
Reproduce every time on this specific computer with this file.

Can't reproduce it on other computers with same OS and same LibreOffice version & profile.

Actual Results:  
Image is displayed zoomed in the frame.

Expected Results:
Normal display like on every other computers

Reproducible: Always

User Profile Reset: Yes.
Actually we tried resetting everything linked to LibreOffice without results.

Additional Info:

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
Comment 1 Fabien 2017-08-11 08:39:20 UTC
Created attachment 135446 [details]
Normal display

Normal display on other computers of our network.
Comment 2 Fabien 2017-08-11 08:39:56 UTC
Created attachment 135447 [details]
Bugged display on user computer

Bugged display on user computer
Comment 3 Xisco Faulí 2017-08-11 09:49:24 UTC Comment hidden (obsolete)
Comment 4 Fabien 2017-08-11 11:50:41 UTC
Created attachment 135464 [details]
Sample of the "faulty" slide
Comment 5 Fabien 2017-08-11 11:51:25 UTC Comment hidden (obsolete)
Comment 6 Jean-Baptiste Faure 2017-08-12 06:01:18 UTC
Hi Fabien,

Windows versions seems to be different between both screen copies. Are sure that the computer with the bugged display is running W7?

Set status to NEEDINFO, please set it back to UNCONFIRMED once requested
informations are provided.

Best regards. JBF
Comment 7 Fabien 2017-08-16 06:29:02 UTC
Yes it's a W7 with the same Windows version than the other one.
It's just the "Windows Classic" Theme. But on my computer, with the same classic theme, the image in the frame still display correctly... :/

Best regards,
Comment 8 Buovjaga 2017-08-30 16:19:20 UTC
I noticed this image is cropped.

In the problematic computer, LibreOffice does not have OpenGL enabled? Tools - Options - LibreOffice - View - Use OpenGL for all rendering

Is it possible to try with 5.4 temporarily in the machine or is it tied to a network deployment?
Comment 9 Xisco Faulí 2017-12-06 11:41:37 UTC Comment hidden (obsolete)
Comment 10 Fabien 2017-12-06 14:21:17 UTC
Hi everyone,
I would start by thanking everyone who spent time trying to resolve this "bug".

I finally found what was in fault, and I apologize because it was not totally because of Libre Office.

So the problem was coming from a Windows display feature.
When you open Control Panel -> Display, you can choose to enlarge text and other things by choosing "Small"(default)/"Medium".

If you select Medium, LibreOffice will correctly enlarge the text and most of the objects, but so will not be resized correctly. It might be fix though in the new version but I can't try it for now.

With this settings set to "Small" the file is displayed correctly.

Thanks for your help anyway, hope this can help someone else.