Bug 112380 - Built-in Help Not Installed but I did install it
Summary: Built-in Help Not Installed but I did install it
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.4.1.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-09-14 02:06 UTC by rogue1618
Modified: 2017-09-18 08:30 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Attachments
LibreOffice unable to open Help files (208.58 KB, image/jpeg)
2017-09-14 02:07 UTC, rogue1618 		Details
LibreOffice About Information (213.32 KB, image/jpeg)
2017-09-16 00:47 UTC, rogue1618 		Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description rogue1618 2017-09-14 02:06:52 UTC 
Description:
I have been regularly updating LibreOffice.
Every time, I also download and install the Help files.
All installs go to default locations.
First time today I try using the Help and I always get the message
"The LibreOffice built-in help is not installed on your computer.
You may either install it from our website or your system's repositories, or read an online version."
It also gives me 2 buttons, Read Online or Cancel.

Steps to Reproduce:
1. Start LibreOffice, any part of it.
2. Click Help Menu then LibreOffice Help or use F1 key.
3. Get error box in screenshot.

Actual Results:  
I always get the message
"The LibreOffice built-in help is not installed on your computer.
You may either install it from our website or your system's repositories, or read an online version."
It also gives me 2 buttons, Read Online or Cancel.

Expected Results:
Open the Help files that were installed.


Reproducible: Always

User Profile Reset: No

Additional Info:
I am not sure what Hardware choice to pick.
I can provide DxDiag information or file if needed, also a screenshot of the problem.


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36
Comment 1 rogue1618 2017-09-14 02:07:46 UTC 
Created attachment 136234 [details]
LibreOffice unable to open Help files
Comment 2 Jacques Guilleron 2017-09-14 09:56:49 UTC 
Hi rogue1618,

Can you copy and report the About LibreOffice info in Help menu?
Thank you.
Comment 3 rogue1618 2017-09-16 00:47:02 UTC 
Created attachment 136275 [details]
LibreOffice About Information
Comment 4 rogue1618 2017-09-16 00:48:38 UTC 
Only part of it, added screenshot of whole thing title About Information.

Version: 5.4.1.2 (x64)
Build ID: ea7cb86e6eeb2bf3a5af73a8f7777ac570321527
CPU threads: 4; OS: Windows 6.19; UI render: default; 
Locale: en-US (en_US); Calc: group
Comment 5 Jacques Guilleron 2017-09-16 10:27:56 UTC 
Hi rogue1618,

Are you sure to have downloaded and installed
LibreOffice_5.4.1_Win_x64.msi and
LibreOffice_5.4.1_Win_x64_helppack_en-US.msi
from
https://www.libreoffice.org/download/download/?type=win-x86_64&version=5.4.1&lang=en-US
Checksums and additionnal info can be verified by selecting Info under the download button.
The JRE(Java Runtime Environment) have to be 64 bits too.
Comment 6 rogue1618 2017-09-17 03:16:10 UTC 
Pretty sure, I follow the link provided in LibreOffice when it tells me there is a new version out.

Should I try uninstalling and reinstalling?
Comment 7 Jacques Guilleron 2017-09-17 08:03:16 UTC 
I just installed this version with the en-US helppack without issue.
So yes, uninstall and reinstall again, with a new profile if possible.
Comment 8 rogue1618 2017-09-18 02:07:03 UTC 
Everything is working now, thank you.
Comment 9 Jacques Guilleron 2017-09-18 08:30:29 UTC 
Thank you for the feed back.
Have a nice day,