Description: Latest build 5.4.2.2 GB installs beautifully. The corresponding help file seems to install (programs and features) but is not available through the help function in the LibreOffice program itself. Could it be a 32/64 mismatch? OS: Win 10-64, 1709 running on an i7 5th generation. Steps to Reproduce: 1. install 5.4.2.2 over 5.2x 2. install help file 3. try to use it from Writer Actual Results: error message saying program is not installed; click the message off and Writer still works Expected Results: I'd have expected the locally installed help file to work Reproducible: Always User Profile Reset: No Additional Info: [Information automatically included from LibreOffice] Locale: en-US Module: StartModule [Information guessed from browser] OS: Windows 10-64 1709 OS is 64bit: yes Help/About: Version: 5.4.2.2 (x64) Build ID: 22b09f6418e8c2d508a9eaf86b2399209b0990f4 CPU threads: 4; OS: Windows 6.19; UI render: GL; Locale: de-CH (de_CH); Calc: group Note that the computer is configured in English, not German, though it is in Switzerland User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
Please post the complete, exact file name of the installed LibreOffice and of the used language pack. ( I mean the files with the .msi file name extension.)
LibreOffice installation file: LibreOffice_5.4.2_Win_x64 Help file: LibreOffice_5.4.2_Win_x64_helppack_en-GB both files downloaded from: http://www.libreoffice.org/download/download/ Hope this helps Dave Thibault dave@helperdave.ch
The files seem to be correct. So check the installation and configuration. 1. Check the place of the help files: Goto the installation folder and verify, that there is a subfolder "help" on the same level as "share" and "program". The subfolder with your language should be inside "help". 2. Check the UI language: Goto menu Tools > Options > Language Settings > Languages. In section "Language Of" the drop-down "User interface:" should show the item "English (UK)". The UI must correspond to the help. If you have UI "English (USA)" you cannot use a "en-GB" help. It might be, that you have not installed the "English (UK)" UI. You can add it via Windows Control Panel > Programs > Programs and Features. Right-click LibreOffice > Change. Please check and report back.
Hello Regina, Thanks for the superfast reply, and the detailed description of what to try out. It seems that from the website the default download English-language for the program itself is for En-US, though the help file is set for GB. I reset the UI language to English UK and everything is working well. Thanks once again for your prompt and competent help. All the best, Dave
Glad I could help.