Description: Opening libreoffice to read a document and the menu's only showed under scores. The word processing document did not show any character. There were a few red squiggly lines shown. Using Win10 64 bit. Dell Vostro Checked that this seems to be an existing problem from time to time so I tried the following, none were successful 1. Unchecked the OpenGL rendering option. 2. Open Libreoffice in Safe Mode, did not work from normal opening. Opened using the command line in Safe mode. Display was still showing nothing. 3. Renamed the User profile and reopened LO to recreate a new User profile 4. Uninstalled LO, removed user profiles, removed all registry entries related to LO. Reinstalled LO. I can't recall what happened between Sunday evening and Monday evening. Sunday evening all was working, Monday evening the problem started. I did not install any software on Sunday evening, that I'm aware of. Steps to Reproduce: 1. Just open LO. 2. 3. Actual Results: the selection page will show underscored in the menu. Opening a writer document shows a blank page Expected Results: All text should be shown, not just in the menu but also the document itself Reproducible: Always User Profile Reset: Yes Additional Info: User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
I think I need some more informations, to understand the problem (but perhaps it's only because of my limitations in the English language). Do you mean "Open LO" or "Open writer"? Can you add a screenshot of the bug or a document, that produces the bug? Does it happen with every document?
Same result with a master build? https://dev-builds.libreoffice.org/daily/master/Win-x86_64@42/current/ Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the information.
Created attachment 138195 [details] Opening LO Ernest, I just add the screenshots you sent me in an E-Mail. I can't reproduce it in LO 5.4 or LO 6.0. Do you get the same result if you open writer directly? Version: 5.4.3.2 (x64) Build-ID: 92a7159f7e4af62137622921e809f8546db437e5 CPU-Threads: 4; Betriebssystem:Windows 6.19; UI-Render: Standard; Gebietsschema: it-IT (de_DE); Calc: group Version: 6.0.0.0.beta1 (x64) Build ID: 97471ab4eb4db4c487195658631696bb3238656c CPU threads: 4; OS: Windows 10.0; UI render: default; Locale: de-DE (de_DE); Calc: group threaded
Created attachment 138196 [details] Opening Writer
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20180703
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20180731