Bug 114202 - program window displays incorrectly on 4k screen (Dell XPS 15): main menu doesn't fit into the screen at all. Mouse pointer works only a little below to-be-clicked objects.
Summary: program window displays incorrectly on 4k screen (Dell XPS 15): main menu doe...
Status: RESOLVED DUPLICATE of bug 107764
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.4.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-12-02 05:04 UTC by Dilshod
Modified: 2018-05-12 08:15 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
screenshot (789.82 KB, image/png)
2017-12-02 05:18 UTC, Dilshod
Details
Dell Support Assistant utility after Windows update (54.38 KB, image/png)
2018-05-12 07:14 UTC, Dilshod
Details

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Description Dilshod 2017-12-02 05:04:02 UTC
Description:
It's a very annoying problem and it's not minor at all. Even if the main program window is resized, the main menu doesn't fit into the interface of the program at all. "file", "edit", "help" - that's what I am talking about. This can be overcome, interestingly enough, by another bug, the mouse pointer works a little below the objects to be clicked. so if you click little below "file", "edit", "help", these will drop down... It's annoying because if you want to select a word you have to keep your mouse a little below the word which must be selected. It takes time to adjust. Please, if this happens not only in my DELL XPS 15, but on other 4k displays, can you fix it?

Steps to Reproduce:
1. open a new document
2. look up
3. you will not see the main menu file help edit etc

another bug
1. type a word in the beginning of the page and in the bottom
2. try to select the words one at a time with your mouse
3. you will notice that you have to keep the mouse a little below the words.

Actual Results:  
I noticed there is no menu in the first place.
I noticed that I can't click an object and have to adjust my mouse to do it which takes time

Expected Results:
it should show the main menu but it doesn't. In the second bug, the mouse should click the objects and select the words normally.


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: TextDocument
[Information guessed from browser]
OS: Windows (All)
using 5.4.3.2. (x64)
previous version had the same problem
on 4k screen
Dell XPS 15


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Comment 1 Dilshod 2017-12-02 05:18:06 UTC
Created attachment 138175 [details]
screenshot

critical bug
Comment 2 Telesto 2017-12-02 16:52:02 UTC
Looks like bug 107764
Comment 3 Dilshod 2017-12-03 03:04:35 UTC
I checked for updates from the Intel Graphics Settings, it opened the interne browser and scanned my system and

Sorry, no driver updates were found for your system.

Search below to find a specific Intel® product or try scanning later.


Then I installed a utility
Intel® Driver & Support Assistant
from Intel official site and it did the same thing as mentioned above.

I will be waiting for the new update, at least this utility is checking from time to time automatically.
Comment 4 Buovjaga 2017-12-03 16:21:19 UTC
Did you do like in comment 78: (via Device Manager -> Display adapters -> Intel(R) HD Graphics 630 - > Update Driver)
Comment 5 Dilshod 2017-12-05 00:30:58 UTC
(In reply to Buovjaga from comment #4)
> Did you do like in comment 78: (via Device Manager -> Display adapters ->
> Intel(R) HD Graphics 630 - > Update Driver)

Yes, I tried to do it.
via Device Manager -> Display adapters ->
> Intel(R) HD Graphics 530 (NOTICE NOT 630)- > Update Driver -> SEARCH AUTOMATICALLY FOR UPDATED DRIVER SOFTWARE

RESULT:
The best drivers for your device are already installed

There is also one more driver in that group (Display adapters):
NVIDIA GeForce GTX 960M


The same result. The best drivers for your device are already installed.
Comment 6 Dilshod 2018-05-12 07:14:25 UTC
Created attachment 142043 [details]
Dell Support Assistant utility after Windows update
Comment 7 Dilshod 2018-05-12 07:19:36 UTC
After Windows update Dell Support Assistant utility appeared on my desktop. See the screenshot of the utility icon. Dell gave an Intel HD Graphics Driver update through it. Dell refines this driver for their laptops, so I had to wait for their version of this driver instead of downloading it from Intel website. Now everything is neat and nice. Thanks to all participants. Problem solved.
Comment 8 Buovjaga 2018-05-12 08:15:04 UTC
Great to hear. Tweaking status.

*** This bug has been marked as a duplicate of bug 107764 ***