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Bug 114673 - empty menus on win 10 64b with OpenGL
Summary: empty menus on win 10 64b with OpenGL
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
6.0.0.0.beta2
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-12-23 19:57 UTC by Sonum
Modified: 2019-05-08 20:36 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Sonum 2017-12-23 19:57:56 UTC
Description:
Press on menus and nothing appears (only 2 arrows, but empty menu).

Steps to Reproduce:
press menu

Actual Results:  
empty

Expected Results:
menu components


Reproducible: Always


User Profile Reset: Yes



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Comment 1 Jacques Guilleron 2017-12-24 10:42:34 UTC
Hi Sonum,

I don't reproduce with
LO  6.0.0.0.beta2 (x64) Build ID: 13edaaa12f25de343fce136064e27da66c1c4fa4
Threads CPU : 2; OS : Windows 6.1; UI Render : par défaut; 
Locale : fr-FR (fr_FR); Calc: CL
Can you try "Restart in Safe Mode..." in Help menu?
Comment 2 Sonum 2017-12-24 23:58:12 UTC
I did upgrade to 6.0.0.1 and something changed.

I figured out that I was using opengl to render in beta version. 

With that enabled, now I get the menus (but sometimes they appear empty). After disabling opengl, everything works as expected. So it may be a driver issue.

Thank you
Comment 3 Xisco Faulí 2018-02-14 09:42:19 UTC
Hi Sonum,
Could you please give us more info about your driver as explained here https://wiki.documentfoundation.org/OpenGL ?
Comment 4 Timur 2018-07-31 16:11:37 UTC
Please respond and test with new LO version 6.0.6.2.
Comment 5 QA Administrators 2019-03-21 11:12:16 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2019-05-08 20:36:01 UTC
Dear Sonum,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp