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Bug 114692 - Loading an odt file failure on Windows 10 in Windows Server 2016 Essentials
Summary: Loading an odt file failure on Windows 10 in Windows Server 2016 Essentials
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.4.2.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Network
  Show dependency treegraph
 
Reported: 2017-12-25 19:45 UTC by DAVID R REMONT
Modified: 2018-11-05 16:12 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
Snipping Tool Capture (17.62 KB, image/jpeg)
2017-12-25 19:47 UTC, DAVID R REMONT
Details

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Description DAVID R REMONT 2017-12-25 19:45:31 UTC
Description:
Loading a file from a server (not on the user computer) by use of a shortcut on the desktop, Windows 10 Pro Version 1709 OS Build 16299.125. Azus board LGA 1155 I5

soffice.bin - Application Error

The application was unable to start correctly (0xc0000142).
Click OK to close the application.

If I clear this and then select the shortcut the second time all is well.
Appears to occur across the entire Server 2016 Essentials Network.

Steps to Reproduce:
1.Select Shortcut to an ODT File
2.
3.

Actual Results:  
soffice.bin - Application Error

The application was unable to start correctly (0xc0000142).
Click OK to close the application.

If I clear this and then select the shortcut the second time all is well.
Appears to occur across the entire Server 2016 Essentials Network.



Expected Results:
File opens in WRITER.


Reproducible: Always


User Profile Reset: No



Additional Info:
I have no idea what OpenGL is nor my USER PROFILE.

Event data as follows

soffice.bin 
   5.4.2.2 
   59cc14c0 
   shcore.dll 
   10.0.16299.15 
   6c07e48f 
   c0000005 
   0000000000036c7a 
   2c70 
   01d37db307c0e047 
   C:\Program Files\LibreOffice 5\program\soffice.bin 
   C:\WINDOWS\System32\shcore.dll 
   b8c036aa-d172-4e85-bba4-5e90439b0830 

Log Name:      Application
Source:        Application Error
Date:          12/25/2017 13:03:23
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Cooler-Master.DAVIDRREMONT.local

Description:
Faulting application name: soffice.bin, version: 5.4.2.2, time stamp: 0x59cc14c0
Faulting module name: shcore.dll, version: 10.0.16299.15, time stamp: 0x6c07e48f
Exception code: 0xc0000005
Fault offset: 0x0000000000036c7a
Faulting process id: 0x2c70
Faulting application start time: 0x01d37db307c0e047
Faulting application path: C:\Program Files\LibreOffice 5\program\soffice.bin
Faulting module path: C:\WINDOWS\System32\shcore.dll
Report Id: b8c036aa-d172-4e85-bba4-5e90439b0830
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-12-25T19:03:23.821935900Z" />
    <EventRecordID>11119</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Cooler-Master.DAVIDRREMONT.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.4.2.2</Data>
    <Data>59cc14c0</Data>
    <Data>shcore.dll</Data>
    <Data>10.0.16299.15</Data>
    <Data>6c07e48f</Data>
    <Data>c0000005</Data>
    <Data>0000000000036c7a</Data>
    <Data>2c70</Data>
    <Data>01d37db307c0e047</Data>
    <Data>C:\Program Files\LibreOffice 5\program\soffice.bin</Data>
    <Data>C:\WINDOWS\System32\shcore.dll</Data>
    <Data>b8c036aa-d172-4e85-bba4-5e90439b0830</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>



User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36 OPR/49.0.2725.64
Comment 1 DAVID R REMONT 2017-12-25 19:47:52 UTC
Created attachment 138649 [details]
Snipping Tool Capture

Thank you for your time on this matter.

Merry Christmas!
Comment 2 Buovjaga 2017-12-26 19:27:28 UTC
Ok, so you're using this: https://docs.microsoft.com/en-us/windows-server-essentials/get-started/get-started

What is the technology used for sharing the files over network?
Comment 3 Xisco Faulí 2018-01-29 17:21:32 UTC
(In reply to Buovjaga from comment #2)
> Ok, so you're using this:
> https://docs.microsoft.com/en-us/windows-server-essentials/get-started/get-
> started
> 
> What is the technology used for sharing the files over network?

Dear DAVID R REMONT,
Do you know it ?
Comment 4 Xisco Faulí 2018-03-21 16:50:44 UTC
Dear David,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 5 QA Administrators 2018-10-09 11:27:42 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2018-11-05 16:12:32 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20181105