Bug 114793 - Failed to run LibreOffice Calc
Summary: Failed to run LibreOffice Calc
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.3.0.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-01-01 16:31 UTC by Markus
Modified: 2018-07-31 09:42 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Error message when you run LibreOffice Calc (317.34 KB, image/png)
2018-01-01 16:36 UTC, Markus
Details

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Description Markus 2018-01-01 16:31:16 UTC
Description:
When I open LibreOffice Calc in 5.3.0.3 or an .ods archive with LibreOffice Calc it appears this message:

Unable to load the component. It is possible that there is an installation failure.
The complete error message is: 
loading component library <file:///C:/Program%20Files/LibreOffice%205/program/../program/sclo.dll> failed.

And the program does not open after.

I have tried also to update the program to 5.3.7.2 but in the old version it tells me that it is updated. Even so, I have tried to install it but it only appears the options to modify, repair or remove the program. I have tried to modify and repair it, but there is still the old version and the LibreOffice Calc problem is not solved.

Actual Results:  
An error message appears and LibreOffice Calc does not open

Expected Results:
Open LibreOffice Calc


Reproducible: Always


User Profile Reset: No



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36
Comment 1 Markus 2018-01-01 16:36:22 UTC
Created attachment 138790 [details]
Error message when you run LibreOffice Calc
Comment 2 tommy27 2018-01-02 05:56:28 UTC
LibO 5.3.0.3 is obsolete.
you should install 5.3.7.2 or 5.4.4.2.

please uninstall LibO 5.3.0 then retest and tell if issue persists with a more recent release
Comment 3 QA Administrators 2018-07-03 14:15:35 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2018-07-31 09:42:12 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180731