Description: The installer runs mostly through and then gives an Internal error message 2503 and then 2502 and the installation fails. Steps to Reproduce: 1.download installer 2.run installer and give permission 3.accept all defaults Actual Results: Installer fails giving messages of Internal error 2503 and then 2502. The previous version is still on computer. Expected Results: Libre Office wouild be installed Reproducible: Always User Profile Reset: No Additional Info: User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36
Thank you for reporting the bug. it seems you're using an old version of LibreOffice. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
This was incorrectly reported by OP in Redmine as issue #2523 [1] which should be closed (it is not an infrastructure or release engineering issue). Commonly error 2502/2503 issues are a NTFS file system permissions issue on Windows--and is not going to be the .msi packaging of LibreOffice. Simply LibreOffice should be installed as Administrator on Windows builds to assure needed registry entries are made. Several ways to elevate the Windows shell... Probably the easiest: from Task Manager -> Kill Explorer.exe; from Task Manager -> File "Create New Task" Explorer.exe, check "Create this task with administrative privileges" alternatively a Windows registry edit in HKEY_CLASSES_ROOT\Msi.Package to add an entry to "Run as Administrator" and avoid any FS permission issue. Another way is to run Command Prompt/Powershell as Admin (from Win+X menu) and then do command line install "msiexec.exe /i LibreOffice_6.0.3.2_Win_x64.msi" And--if that still fails with 2502/2503 errors--check the existence and permissions for C:\Windows\Temp folder, the Administrators group should have FULL control of it. =-ref-= [1] https://redmine.documentfoundation.org/issues/2523
Don: is it fine with the above instructions for you?