Bug 115928 - Install failure
Summary: Install failure
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.1.1 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-02-22 04:22 UTC by Berton
Modified: 2018-02-23 13:38 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Attachments
Screenshot of message (76.13 KB, image/png)
2018-02-22 15:23 UTC, Berton 		Details
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Description Berton 2018-02-22 04:22:18 UTC 
Description:
LibreOffice 6.0.1 on Windows 10 64-bit
It starts to install then pops up a message that it failed due to an interruption.  Have tried several times with new downloads, never get a number or other meaningful data.

Steps to Reproduce:
1.New download and install
2.Again a new download and install
3.Third try also failed.

Actual Results:  
Install failed with message it was interrupted [but not by any action on my part].

Expected Results:
Tried new download and install


Reproducible: Always


User Profile Reset: Yes



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Comment 1 Xisco Faulí 2018-02-22 12:28:07 UTC Comment hidden (obsolete)
Comment 2 Berton 2018-02-22 15:23:21 UTC 
Created attachment 140058 [details]
Screenshot of message

These images led me to check further, found several references in the Registry to versions 5.2 and 5.4 that should have been removed when upgrading to 5.4.4.  I uninstalled 5.4.4 then tried 6.0.1 which failed.  Also tried going to 5.4.5 and it failed with the same message.  After cleaning the Registry version 6.0.1 installed and seems to be okay.
Comment 3 Xisco Faulí 2018-02-23 13:07:01 UTC 
(In reply to Berton from comment #2)
> Created attachment 140058 [details]
> Screenshot of message
> 
> These images led me to check further, found several references in the
> Registry to versions 5.2 and 5.4 that should have been removed when
> upgrading to 5.4.4.  I uninstalled 5.4.4 then tried 6.0.1 which failed. 
> Also tried going to 5.4.5 and it failed with the same message.  After
> cleaning the Registry version 6.0.1 installed and seems to be okay.

So, at the time you tried to install LibreOffice 6.0 you had LibreOffice 5.2 and LibreOffice 5.4 installed as well ?
Comment 4 Berton 2018-02-23 13:19:45 UTC 
Not at the same time.  5.4 was an upgrade over 5.2 and after seeing the changed name of the install Folder I used Programs and Features to uninstall 5.4.
Comment 5 Xisco Faulí 2018-02-23 13:38:16 UTC 
(In reply to Berton from comment #4)
> Not at the same time.  5.4 was an upgrade over 5.2 and after seeing the
> changed name of the install Folder I used Programs and Features to uninstall
> 5.4.

Then, it seems something went wrong uninstalling 5.4 and some registers weren't removed.