Bug 116316 - Crash in Writer if I click on increase indent icon
Summary: Crash in Writer if I click on increase indent icon
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.2.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: corruptProfile, wantBacktrace
Depends on:
Blocks:
 
Reported: 2018-03-09 14:59 UTC by Roman
Modified: 2018-03-12 06:40 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


Attachments
File contains screenshot of the crash message with changed paragraph style on the background. (33.28 KB, application/vnd.oasis.opendocument.text)
2018-03-10 10:07 UTC, Roman
Details
Bad profile (13.02 MB, application/zip)
2018-03-11 21:24 UTC, Roman
Details

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Description Roman 2018-03-09 14:59:54 UTC
Description:
Type a word, Ctrl+3, F12, and click the Increase Indent icon.
LibreOffice crashed.

Steps to Reproduce:
1. Type a word
2. Ctrl+F3
3. F12
4. Click the Increase Indent icon

Actual Results:  
Writer crashed.

Expected Results:
Indent increased.


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Версия: 6.0.2.1 (x64)
ID сборки: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
Потоков ЦП: 12; ОС:Windows 6.3; Отрисовка ИП: GL; 
Локаль: ru-RU (ru_RU); Calc: group


User-Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.52 Safari/537.36 OPR/52.0.2871.3 (Edition beta)
Comment 1 Roman 2018-03-09 15:03:29 UTC
3. Ctrl+3 (misprint()
Comment 2 Roman 2018-03-09 15:04:34 UTC
sorry!
Steps to Reproduce:
1. Type a word
2. Ctrl+3
3. F12
4. Click the Increase Indent icon
Comment 3 Julien Nabet 2018-03-09 15:12:44 UTC
On Win7 with 6.0.2.1, I don't reproduce this.
UI render: by default

It could be interesting you upgrade your graphic card driver since it includes OpenGL part.

If it doesn't help, could you try disable OpenGl and test again (see https://wiki.documentfoundation.org/QA/FirstSteps) ?
Comment 4 Aron Budea 2018-03-09 15:44:50 UTC
No crash for me with LO 6.0.2.1 / Windows 7 with OpenGL rendering (and default rendering).
However, what I notice is that increase indent doesn't actually increase indent in this case, but changes style from Heading 3 to 4, then 5 etc.
Comment 5 Aron Budea 2018-03-09 15:45:09 UTC
Do you get the option to file a crash report, by the way?
Comment 6 Roman 2018-03-10 09:27:46 UTC
(In reply to Julien Nabet from comment #3)
> On Win7 with 6.0.2.1, I don't reproduce this.
> UI render: by default
> 
> It could be interesting you upgrade your graphic card driver since it
> includes OpenGL part.
> 
> If it doesn't help, could you try disable OpenGl and test again (see
> https://wiki.documentfoundation.org/QA/FirstSteps) ?

I tried to follow https://help.libreoffice.org/Common/View_2#Graphics_output and unchecked "Use OpenGL for all rendering (on restart)". Crash still appear.
Comment 7 Julien Nabet 2018-03-10 09:31:35 UTC
Thank you for your feedback.

Could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile)?

If you still reproduce this, would it be possible you retrieve a backtrace? (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace)
Comment 8 Roman 2018-03-10 09:33:16 UTC
(In reply to Aron Budea from comment #4)
> No crash for me with LO 6.0.2.1 / Windows 7 with OpenGL rendering (and
> default rendering).
> However, what I notice is that increase indent doesn't actually increase
> indent in this case, but changes style from Heading 3 to 4, then 5 etc.

You are rigth, I see the style's change. After that Writer crashes.
Comment 9 Roman 2018-03-10 10:07:22 UTC
Created attachment 140541 [details]
File contains screenshot of the crash message with changed paragraph style on the background.
Comment 10 Jacques Guilleron 2018-03-10 13:33:53 UTC
Hi Roman,

LO 6.0.2.1
ID сборки: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
Потоков ЦП: 2; ОС:Windows 6.1; Отрисовка ИП: по умолчанию; 
Локаль: ru-RU (fr_FR); Calc: CL
Comment 11 Roman 2018-03-11 07:58:07 UTC
(In reply to Jacques Guilleron from comment #10)
> Hi Roman,
> 
> LO 6.0.2.1
> ID сборки: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
> Потоков ЦП: 2; ОС:Windows 6.1; Отрисовка ИП: по умолчанию; 
> Локаль: ru-RU (fr_FR); Calc: CL

Thank you for the information. Seems like problem with my PC.
Comment 12 Roman 2018-03-11 09:00:04 UTC
(In reply to Jacques Guilleron from comment #10)
> Hi Roman,
> 
> LO 6.0.2.1
> ID сборки: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
> Потоков ЦП: 2; ОС:Windows 6.1; Отрисовка ИП: по умолчанию; 
> Локаль: ru-RU (fr_FR); Calc: CL

Thank you for the information. Seems like problem with my PC.(In reply to Julien Nabet from comment #7)
> Thank you for your feedback.
> 
> Could you rename your LO directory profile (see
> https://wiki.documentfoundation.org/UserProfile)?
> 
> If you still reproduce this, would it be possible you retrieve a backtrace?
> (see
> https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:
> _How_to_get_a_backtrace)

After renaming LO directory profile no more crashes. Something wrong with my LO profile. I can try to make backtrace if needed.
Comment 13 Buovjaga 2018-03-11 15:42:46 UTC
(In reply to Roman from comment #12)
> After renaming LO directory profile no more crashes. Something wrong with my
> LO profile. I can try to make backtrace if needed.

Yes, it might be interesting. And you can also zip up your bad profile and attach it.
Comment 14 Roman 2018-03-11 21:24:31 UTC
Created attachment 140571 [details]
Bad profile
Comment 15 Roman 2018-03-11 21:37:20 UTC
(In reply to Julien Nabet from comment #7)
> Thank you for your feedback.
> 
> Could you rename your LO directory profile (see
> https://wiki.documentfoundation.org/UserProfile)?

Thank you for suggesting me this.