Hi. I can't install the new 6.0.2.1 because of this: https://scr.hu/11qr/wuoin I tried to uninstall the previous 5.x.x didn' t record the number. I manually deleted the folder and rid all registry entry with the name: libreoffice and still can't install it. Before I tried to uninstall from windows and even with the new updtaer but both needed the original 5.x .msi wich was deleted long time ago, why I need to keep it?... Please help me thank you.
This has instructions on getting an installation log: https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=78765 They say about the log: "Search in that file for "Error 1714". It should be towards the end of what may be a long file. A few lines above that you will hopefully find what the msi installer didn't like, and it is usually a registry key that is missing something msiexec is looking for."
Yes I read that, but: - I don't remember the version before 5.x.x I didn't realise it's needed to uninstall. - I tried to install the new 6.x that told can't find the original 5.x .msi (I delete it after install) - I tried to remove alone too, same info need .msi - I removed manually all LibreOffice maps, files even registry entries I get the message I link it. - I realize I need the numbers of the older install, but sorry removed, forgotten :( Now I installed a stand alone verzion seems it works, but the bug it's very intresting with this 1714 code. No program worked before in this way I'm surprised, and even angry I can't resolve it with 24 years of work in informatical industry :)
The forum topic does not say you need to know the older version. It has instructions on how you can log the whole installation process and find out the exact cause of the error.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20181009
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20181105