Bug 116616 - Using LibreOffice Online (CODE on Nextcloud) with the browsers on mobile devices would refresh pages every few seconds and couldn't edit at all
Summary: Using LibreOffice Online (CODE on Nextcloud) with the browsers on mobile devi...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice Online
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: ARM Android
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 116617 116884 (view as bug list)
Depends on:
Blocks:
 
Reported: 2018-03-25 03:49 UTC by Franklin Weng
Modified: 2018-12-21 02:24 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Add-ons of my Nextcloud system (166.34 KB, image/png)
2018-03-30 04:47 UTC, Franklin Weng
Details
Add-ons of my Nextcloud system (Dec. 9) (128.36 KB, image/png)
2018-12-09 06:13 UTC, Franklin Weng
Details

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Description Franklin Weng 2018-03-25 03:49:16 UTC
When opening an ods file with LibreOffice Online using browsers on mobile devices, it could open successfully.  However every few seconds it would be and the frame jump back to A1.  Not able to further edit the file.
Comment 1 V Stuart Foote 2018-03-25 13:03:09 UTC
*** Bug 116617 has been marked as a duplicate of this bug. ***
Comment 2 Aron Budea 2018-03-27 11:44:43 UTC
Which version are you using, and with which browser?
I'm not getting this behavior, does it happen even if there's no further user action after selecting a cell, or does it happen during/after typing or under different conditions?
Comment 3 Franklin Weng 2018-03-30 04:45:31 UTC
(In reply to Aron Budea from comment #2)
> Which version are you using, and with which browser?
> I'm not getting this behavior, does it happen even if there's no further
> user action after selecting a cell, or does it happen during/after typing or
> under different conditions?

CODE 2.0.4
Google-Chrome on Android 7.0, Samsung Galaxy Note 5

The video is at:
https://nextcloud.slat.org/index.php/s/dPfan3KGerJkgR4
(13MB)

Starting from around 0'45", you can see that it keeps jumping back to the beginning of the file.

And I found that not only spreadsheet, but also text documents has this problem too.
Comment 4 Franklin Weng 2018-03-30 04:47:04 UTC
Created attachment 140968 [details]
Add-ons of my Nextcloud system
Comment 5 Aron Budea 2018-04-02 22:00:03 UTC
(In reply to Franklin Weng from comment #3)
> CODE 2.0.4
This is actually the version of the connector app in Nextcloud, the versions/hashes in Help->About would also be relevant, what are those?

> The video is at:
> https://nextcloud.slat.org/index.php/s/dPfan3KGerJkgR4
> (13MB)
> 
> Starting from around 0'45", you can see that it keeps jumping back to the
> beginning of the file.
Does this only happen when you access the site via mobile device, or also when it's accessed from a desktop computer? I can't reproduce the bug, by the way.
Comment 6 Franklin Weng 2018-04-02 22:07:59 UTC
(In reply to Aron Budea from comment #5)
> (In reply to Franklin Weng from comment #3)
> > CODE 2.0.4
> This is actually the version of the connector app in Nextcloud, the
> versions/hashes in Help->About would also be relevant, what are those?

It is extremely difficult to get it via Help About on the mobile browser.  Currently I cannot reach my laptop, but I always upgrade to the newest version.

> 
> > The video is at:
> > https://nextcloud.slat.org/index.php/s/dPfan3KGerJkgR4
> > (13MB)
> > 
> > Starting from around 0'45", you can see that it keeps jumping back to the
> > beginning of the file.
> Does this only happen when you access the site via mobile device, or also
> when it's accessed from a desktop computer? I can't reproduce the bug, by
> the way.

Only in the browser (google-chrome) on the mobile devices.  When using desktop browser it works fine.
Comment 7 Xisco Faulí 2018-04-03 15:27:02 UTC
Putting back to UNCONFIRMED...
Comment 8 Franklin Weng 2018-04-04 04:31:08 UTC
(In reply to Aron Budea from comment #5)
> (In reply to Franklin Weng from comment #3)
> > CODE 2.0.4
> This is actually the version of the connector app in Nextcloud, the
> versions/hashes in Help->About would also be relevant, what are those?
> 

此 Collabora Online Development Edition (CODE) 版本源自
LOOLWSD
3.0.0 (git hash: 81c8935)
LOKit
Collabora Office 5.3-36 (git hash: bb5e55d)
Comment 9 Franklin Weng 2018-10-09 15:01:34 UTC
Screen recording of this issue:

https://goo.gl/csiG46

You can see the browser keeps jumping back to the head.
Comment 10 Aron Budea 2018-12-09 05:24:40 UTC
Franklin, does this bug still occur for you with the most recent CODE?
Comment 11 Franklin Weng 2018-12-09 06:05:43 UTC
(In reply to Aron Budea from comment #10)
> Franklin, does this bug still occur for you with the most recent CODE?

Yes, please see the video.

https://bit.ly/2BYjVtg

It only happens to (google-chrome) browsers on Android, not on laptop.
Comment 12 Franklin Weng 2018-12-09 06:13:07 UTC
Created attachment 147396 [details]
Add-ons of my Nextcloud system (Dec. 9)

Not sure why the information in the "About" dialog remains the same as in March.
Comment 13 Aron Budea 2018-12-09 07:22:14 UTC
(In reply to Franklin Weng from comment #12)
> Not sure why the information in the "About" dialog remains the same as in
> March.
That indicates you are still running/accessing the old version, it should show the current version, which at the moment is 3.4.2.
Comment 14 Xisco Faulí 2018-12-10 16:53:51 UTC
*** Bug 116884 has been marked as a duplicate of this bug. ***
Comment 15 Franklin Weng 2018-12-21 02:24:21 UTC
CODE 4.0.0 works.  Marked as WORKSFORME.