Bug 116914 - Format - Page takes a very long time to open when a network printer is enabled and its network adapter turned off (fine, if all adapters turned off)
Summary: Format - Page takes a very long time to open when a network printer is enable...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.1.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-04-10 07:06 UTC by Maxim
Modified: 2024-11-02 17:20 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Maxim 2018-04-10 07:06:36 UTC
Description:
When you try to open the Format-Page menu item, the program freezes for more than a few minutes. When you try to perform any action at this point, the program stops responding to the system. When you close the program at this point, unsaved changes in the document are lost.


Steps to Reproduce:
1. Create a new document
2. Open the Format-Page menu item


Actual Results:  
The program hangs


Expected Results:
A dialog box appears



Reproducible: Always


User Profile Reset: No



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:59.0) Gecko/20100101 Firefox/59.0
Comment 1 Xisco Faulí 2018-04-10 07:36:08 UTC
Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 2 Maxim 2018-04-10 07:46:10 UTC Comment hidden (obsolete)
Comment 3 Telesto 2018-04-10 07:56:46 UTC Comment hidden (obsolete)
Comment 4 Maxim 2018-04-10 10:08:30 UTC
(In reply to Telesto from comment #3)
> Only the format page screen? Or also
> Format > Paragraph
> Format > Character
> Format > Bullets & Numbering

Format > Paragraph
Format > Character
Styles > Edit style...
Comment 5 Telesto 2018-04-10 13:22:02 UTC Comment hidden (obsolete)
Comment 6 Maxim 2018-04-10 17:35:41 UTC
(In reply to Telesto from comment #5)
> Which type of monitor are you using? By any change a 4k screen or a ultra
> wide screen..
> -->
> https://ask.libreoffice.org/en/question/150823/extremely-slow-stylemodel-
> configuration-window/

I use a regular monitor. Previously, there was no such problem, it appeared after some time of using the program.
Comment 7 Maxim 2018-04-10 17:47:22 UTC
Unlike Bug 106154 (https://bugs.documentfoundation.org/show_bug.cgi?id=106154) I have the appearance of dialogs lasts not five seconds, but dozens of minutes.
Comment 8 Dieter 2018-04-15 16:19:57 UTC Comment hidden (obsolete)
Comment 9 Maxim 2018-04-15 16:45:41 UTC
(In reply to Dieter Praas from comment #8)
> I'm really no expert in this topic, but have you tried it with a new user
> profile (https://wiki.documentfoundation.org/UserProfile)?

I was resetting the user profile, it didn't help. On another computer, this problem does not exist, but the program is rarely used there.
Comment 10 Timur 2018-04-19 08:52:29 UTC
Looking at https://bugs.documentfoundation.org/show_bug.cgi?id=116679, do you have printers installed, is there a network printer, which?
Comment 11 Maxim 2018-04-19 10:32:55 UTC
(In reply to Timur from comment #10)
> Looking at https://bugs.documentfoundation.org/show_bug.cgi?id=116679, do
> you have printers installed, is there a network printer, which?

I have a network printer installed. When you disable a network adapter that is associated with this printer, but you enable another adapter that is not associated with the printer, the dialogs freeze. If all adapters are disabled or if the adapter associated with the network printer is turned on, the dialogs do not freeze.
Comment 12 Xisco Faulí 2018-11-27 20:19:05 UTC
Hello Maxim,
A new major release of LibreOffice is available since this bug was reported.
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 13 QA Administrators 2019-05-27 02:46:54 UTC Comment hidden (obsolete)
Comment 14 QA Administrators 2019-06-27 02:56:08 UTC
Dear Maxim,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp